AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Travel Booking Agent
SUMMARY: Highly knowledgeable and resourceful Travel Booking Agent with over four years experience operating a complex and comprehensive computerized reservation system to place reservations, sell tour packages, and answer inquiries from a reservation call center as well as in person; selling and issuing passenger tickets, making travel reservations, providing passenger rail and touring information, and coordinating boarding activities.
Summary of Qualifications
Strong ability to use a comprehensive computerized reservation system to book reservations via a call center and in person.
Great ability to apply an in-depth knowledge of ARRC reservation/ticketing procedures.
Exceptional ability to type 25 wpm.
Remarkable office skills to include operational knowledge of a 10-key machine, copier, and fax machine.
Immense ability to handle money and make change under pressure and skill in operating a 10-key machine.
Possess excellent customer service skills to handle people in a professional, tactful, and courteous manner.
Excellent telephone etiquette to promote travel and tour railway services.
Thorough knowledge of ARRC schedules, passenger and baggage tariffs, and tour packages.
Uncommon knowledge of correct tickets, prices, operating circulars, and timetable bulletins.
Professional Experience
Galaxy Train Transport Service, Minneapolis 2002 - Present
Travel Booking Agent
Provide customer service by greeting customers, answering questions, and assisting with travel plans.
Coordinate individual bookings by determining travel dates and destination.
Make travel reservations using a computerized reservation system.
Collect payment by credit card charge.
Obtain and maintain confidentiality of credit card information.
Print and issue tickets and refunds.
Prepare conductors manifest and notification of seat assignments.
Provide service to the public by answering inquiries regarding the Galaxy Train Transport Service's passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.
Compile daily balanced sales transaction reports and submit them to the Accounting & Audit Supervisor.
Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets.
Coordinate station activities to ensure train's timely departure and follow-up activities in preparation for the next scheduled train.
Respond to Internet and fax inquires and requests for brochures by mailing information to potential customers.
Assist in special promotional mailings and other projects.
Respond to requests for brochures by keying data into the system.
Contribute to team effort by accomplishing related duties as needed.
Prepare conductor's bag consisting of manifest, cash bank, tickets, etc.
Education
Associate Degree in Travel & Hospitality Management University of New York (2002)
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