123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Travel Agency Manager
SUMMARY: Top class Travel Agency Manager with great experience managing a profitable branch operation consistent with company standards in the areas of developing new business through an active new sales program, customer service, agent productivity, profitability, and operating procedures.
Summary of Qualifications
Eight years experience.
Thorough knowledge of the North American market and excellent sales ability.
Solid experience of tailor-made reservations.
Great worldwide destination knowledge.
Excellent customer service experience
Remarkable ability to work under pressure and to effectively manage and motivate a team.
Excellent organizational skills and solid experience using a GDS.
Great team player with great innovation and energy and desire to drive others.
In-depth computer skill with strong ability to apply CRS system.
Galaxy Travel Agency, Minneapolis 2002 - Present
Direct, coordinate, and participate in merchandising travel agency services, such as sale of transportation company carrier tickets, packaged or specialized tours, or vacation packages.
Plan work schedules for employees.
Train employees in advising customers on current traveling conditions, planning customer travel and itineraries, ticketing and booking functions, and in calculating costs for transportation and accommodations from current transportation schedules and tariff books and accommodation rate books.
Sell travel tickets, packaged and specialized tours, and advise customers on travel plans.
Review employee ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with current transportation carrier schedules, tariff rates, and regulations and that charges are made for accommodations.
Keep employee records and hire and discharge employees.
Galaxy Travel Agency, Minneapolis 2000 - 2002
Assistant Agency Manager
Prospected corporate accounts for Galaxy business (incentives and conference groups).
Covered markets in Minneapolis.
Performed competition mapping, keeping a track of competition in the market and kept updated for release of tenders and bids.
Responsible for relationship management with the client, after the deals were signed and took it till the last possible operational execution and payment follow ups.
Traveled with the groups for enhanced relationship.
Maintained relationship with airline hotels and suppliers in overseas locations and assisted corporate clients when required.
Galaxy Travel Agency, Minneapolis 1997 - 2000
Served as the single point contact and prepared all travel; local, domestic and foreign travel for the JGI in support GTA travel.
Routinely made decisions regarding appropriate airfare based on lab policy, information provided by traveler and the likelihood that travel plans could change.
Identified special travel documentation requirement.
Made all necessary travel arrangements through GTA travel systems, including airline, hotel, transportation reservations, travel advances.
Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc. were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable.
Prepared Expense Reports/Travel Expense Vouchers for travelers, obtaining authorized signatures; worked with travelers in submitting Foreign Trip Reports where applicable.
Communicated policy changes to staff as necessary.