123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Desire The Position of Training Specialist in a Major Corporation
Highly Gifted human resources professional with an extensive background in
developing, conducting and supervising training programs for employees using
blended learning concepts, including stand-up, one-on-one and online training.
• Over eight year experience • Remarkable ability to conducts integrated training needs assessments without supervision, • Superb ability to evaluate, coordinate, design, and deliver a comprehensive range of training and education programs • Sound teaching and facilitation skills • Ability to determine training objectives • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community • Uncommon skill in preparing instructional aids and plans • Enviable organizing and coordinating skills • Excellent ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
SAND FOODS CORP., Everett, WA 2003 - Present Senior Training Analyst
Deliver group and individual instruction and training covering a range of technical, operational, and management areas in a specified field.
Develop training curricula and recommends or utilizes vendor programs that meet instructional goals and objectives.
Formulate training outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Coordinate or perform administrative functions necessary to deliver and document training programs.
Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Analyze and assess training and development needs for SAND FOODS departments.
Review instructor performance and recommend improvements to program content and instructor presentation methods.
Lead, guide, and train staff, interns, and volunteers performing related work.
Participate in the recruitment of volunteers, as appropriate to the area of operation.
Perform miscellaneous job-related duties as assigned.
NORTHWESTERN BANK, Everett, WA 2000 - 2003 Training Analyst
Provided monthly communication/updates /newsletters to the outsourced Customer Call Centers using appropriate methods.
Managed outsourced training performance and standards, leading by example.
Participated in quality assurance activities to identify training needs, ensure appropriateness of site messaging and proactively identify opportunities to improve the customer experience.
Deliver training, alongside outsourced instructors, as required.
Evaluated training effectiveness through the utilization of all available data points including, but not limited to, trending reports, call monitoring, targeted observation and post training discussions with trainers and learners.
Administered Training Programs, and maintained accurate schedules, records, and other relevant metrics.
Responsible for providing accurate, complete, credible and timely information to appropriate staff, as required.
APPLE PHARMACEUTICALS, Seattle, WA 1998 - 2000 Training Officer (fire fighting division)
Developed, planned, and supervised in-service training activities to ensure compliance with accepted firefighting standards.
Developed training objectives and identified resources and activities necessary for accomplishing training objectives.
Developed, planned, and supervised in-service training activities to comply with Public Safety Department and other established standards.
Compiled, submitted, and maintained training records for annual certification of personnel.
Coordinated the training of new recruits; secured training aids, materials, and resources for accomplishing training objectives.
Conducted fire education programs.
Wrote and distributed training information and memoranda.
Monitored recruit training, testing, and probation period to be considered for permanent status..
EDUCATION AND ONGOING PROFESSIONAL EXPERIENCE
PHR certification (2003)
B.A in Human Resources Management, New York University (1997)