AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Training and Development Manager
SUMMARY: Top notch Training and Development Manager with great background in providing leadership and managing the implementation of Company's Learning Development strategy; setting up a 'One Stop Shop' Training and Development systems and processes in the HR and Training Team to liaise and work in partnership with Training and Development providers, managers and staff who require Training and Development support.
Summary of Qualifications
More that eight years experience.
Excellent presentation, interpersonal, verbal & written communication, and listening skills.
Strong relationship building, influencing, and customer service skills.
Exceptionally organized with great ability to multi-task.
Uncommon ability to meet deadlines for multiple simultaneous projects, and work well under pressure.
Strong project management skills.
Profound computer skills.
Uncommon ability to work independently, and within a team environment.
In-depth knowledge of the securities and financial services industries (possess knowledge of industry courses such as CSC and PFP).
Immense ability to speak Spanish as a foreign language.
Develop in conjunction with the HR Lead a Trust Learning and Development Strategy Lead on developing, implementing and monitoring a trust wide Development Review identified within Trust Learning and Development Strategy, developing a culture that ensures all staff have appraisals and PDP Lead on and implement the Knowledge, Skills Framework (KSF) across all staff groups across the PCT.
Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark.
Design and deliver programs of HR related training e.g. appraisal/ appraise/ recruitment and selection/ managing poor performance/ Customer Care/ Induction Where appropriate offer such training external companies for example within Practice based commissioning, Lead on reviewing current mandatory training across the organization.
Introduce quality control mechanisms within training that eliminates poor attendance.
Identify and implement a suitable database that ensures accurate record and report functionality.
Monitor contracts with external providers of mandatory training and ensure fit for purpose and value for money.
Set up and monitor a Training and Development database of mentors (nursing), as per the mandatory NMC requirements
Manage training administrator Act as facilitator for workshops across the organization where appropriate.
Use existing Personal Development Plan/appraisal system to inform the commissioning of Training and Development to meet the workforce development plans and local delivery plan.
Managed the delivery of all current training and development offerings for the SC and GRM audience.
Participated in conducting needs analysis and worked with subject matter experts to develop customized training programs to meet identified needs.
Managed Company's Learning Centre - ensuring updates, enhancements, and other improvements to the systems were kept current.
Worked with Global Performance & Learning Office and other departments as required, optimizing system capability to meet the needs of the SC/GRM client groups.
Developed and delivered appropriate marketing and communications to encourage effective use of the system.
Developed and provided quarterly reporting on training and development metrics, including number of courses, participant profiles and evaluation results, to business line clients.
Ensured evaluations were conducted on all training and development programs in line with the approved evaluation strategy.
Provided evaluation summaries to the facilitators in a timely manner.
Provided feedback to client groups and managers about training and development programs on a quarterly basis.
Identified training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers.
Designed and developed training and development programs based on both the organization's and the individual's needs.
Considered the costs of planned programs and kept within budgets.
Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level.
Developed effective induction programs.
Conducted appraisals.
Devised individual learning plans.
Produced training materials for in-house courses.
Assisted in managing the delivery of training and development programs.
Ensured that statutory training requirements were met.
Evaluated training and development programs.
Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups.
Education
Bachelor's Degree in Industrial Relations University of New York (1998)
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