AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Tour and Travel Consultant
SUMMARY: Remarkably knowledgeable and creative Tour and Travel Consultant with over six years experience in promoting and selling holiday and business travel products direct to the public.
Summary of Qualifications
More than six years proven track record in sales.
Outstanding customer service skills from previous retail experience.
Strong experience in cash handling with high level of initiative and accuracy.
Exceptional experience of having used reservations systems.
Excellent European destination knowledge.
Immensely outgoing and approachable with strong organizational skills.
Exceptional attention to detail with sound knowledge of travel systems.
Huge knowledge of domestic and international ski resorts, and strong background in retail and wholesale travel.
Excellent knowledge of scheduled fares/internet fares/CRS, and of worldwide destinations.
Strong team player with excellent communication skills.
Confer with clients to determine destination, mode of transportation, appropriate travel dates, financial considerations, and accommodations required for domestic and international travel.
Contact potential clients from leads that have been provided.
Provide client with area-specific travel information such as geographic features, local customs, restaurants, special events, and points of interest.
Impart domestic and international travel information to client, such as passport, visa, and inoculation requirements, customs regulations, and currency exchange rates.
Advise on weather conditions and necessary wardrobe.
Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs.
Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval.
Compute costs of travel, accommodations, requested travel insurance coverage, and package tours.
Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries.
Print or request transportation carrier tickets or ticketless itineraries with computer system or system link to travel carrier.
Collect deposits and payment for transportation and accommodations from clients.
Confirm all reservations prior to travel.
Customize individual travel packages to accommodate special needs.
Design, arrange, and sell tours and group packages.
Sell preferred supplier products.
Visit travel areas and accommodations to judge their quality, or spend time as tour guide to become familiar with well-traveled areas.
Serve as general resource for client, and research client problems and resolve issues.
Attend training as directed by the branch manager.
Recommend, cross sell or promote other Interstate products and services.
Interstate Travel Agency, Minneapolis 2000 - 2002
Tour and Travel Clerk
Sold holiday and travel products to customers.
Met sales targets as set out by the travel agency manager.
Dealt with complicated customer itineraries.
Handled customer orders and payments.
Liaised with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
Undertook general administration.
Advised clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts.
Dealt with complaints.
Used and updated IT skills, since information on holiday packages and bookings was usually accessed via a network.
Organized displays of promotional material.
Education
Associate Degree in Tourism Management University of New York (2000)
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