AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Tour Guide
SUMMARY: Remarkably knowledgeable, energetic and friendly Tour Guide with more than four years experience conducting organized tours for groups of tourists in a wide range of locations throughout the US; informing visitors about heritage sites and attractions such as stately homes, museums and archaeological sites.
Summary of Qualifications
Excellent education in literacy and numeracy.
Strong understanding and willingness to learn about history, conservation and the Estate generally and develop.
Strong knowledge of housekeeping and conservation methods.
Remarkable knowledge of first aid procedures.
Immensely self-motivated with great ability to work on own initiative.
Profound confidence and ability to speak in public and in dealing with people.
Uncommon ability to understand visitors' needs and wants.
Excellent communication skills, oral and written with loveable outgoing and friendly personality.
Exceptional team player with enviable ability to answer questions.
Professional Experience
Redflag Tour Company, Minneapolis 2002 - Present
Tour Guide
Play an active role in the welcoming, enjoyment and safekeeping of all visitors to the property, including children and less able people.
Deal effectively and courteously with all visitors, suppliers and team members.
Attend morning briefing sessions and staff training when deemed appropriate by the Head Guide/ General Manager.
Lead entertaining and interesting guided tours of the Castle rooms and gardens as required.
Assist with the security and the protection of the Castle and its contents by providing a watchful presence at all times.
Complete time sheets and any other paperwork as required by Head Guide.
Liaise regularly with other members of the guiding team and feed back any relevant information at daily meetings.
Proactively and positively resolve information provision and Castle problems/incidents in accordance with the Head Guide.
Carry out daily duties such as litter picking, light cleaning, and raising/lowering the flag, stocking of sanitary supplies on a regular basis.
Assist with any furniture moves, following/preceding any functions as required.
Organize and implement displays, activities, trails and quizzes for children and adults, especially within the Courtyard and Castle areas.
Proactively promote the souvenir guidebook, wedding facilities, and other aspects of the business when appropriate.
Education
Associate Degree in Travel & Tourism University of New York (2002)
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