Tour Group Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Great knowledge of office management, including standard office management equipment (i.e. computer, fax, scanner).
• Profound ability to demonstrate effective communication skills both orally and in writing, through listening, questioning, and speaking.
• In-depth ability to customize tours.
• Uncommon ability to demonstrate effective networking and interpersonal skills (i.e. ability to greet, entertain, evaluate, communicate, organize and direct company's visitors).
• Excellent ability to learn knowledge Company architecture, art collections, and decorative arts history in a short period of time.
• Uncommon knowledge of customer standards and procedures.
• Strong ability to work with diverse constituencies; customer service oriented.
• Remarkable ability to organize workflow, Motorcoach Guides and coordinate activities.
• Exceptional ability to remain flexible, patient and personable in any situation.
• Deep proficiency in Microsoft Word, Publisher, Excel, Access, Outlook and the Internet.
• Immense familiarity with VisitMaker 1.0, Adobe Pagemaker, Corporate Time 6.0 and basic webpage understanding.
• Uncommon ability to work with ESL (English as a second language tours).
• Strong ability to enable groups to flow comfortably through a highly visited art museum/historic house.
• Exceptional ability to research and resolve office and group management problems.
• Valid, insurable driver license with excellent driving record.

• Recruit and provide ongoing educational opportunities for Motorcoach Tour Guides.
• Assist with program planning and staffing.
• Respond to all group tour inquiries, develops new special interest and theme tours.
• Assemble and fulfill requests for museum materials and tour information.
• Keep staff members current as to Motorcoach Group Tours and special events.
• Represent Company in outreach activities such as tradeshows (i.e. NC and Virginia Motorcoach Associations), familiarization tours with the North Carolina Division of Travel, Film and Sports Development.
• Maintain strong relationship with the Winston-Salem Convention and Visitor's Bureau, hotel managers and other tour industry partners.
• Assist with Hispanic Outreach programming.
• Manage fulfillment of all Wake Forest properties.
• Participate in approved continuing education opportunities at Company Redflag Tour, WFU and other institutions.
• Critique and revised tour office/operations as needed.
• Perform other related duties as assigned.

• Met members of a tour on arrival and made introductions.
• Coordinated pre-arranged accommodation and transport, and made sure that tour members were comfortable.
• Led tour groups, advised tour members of local interest points and prepared and presented tour commentaries.
• Coordinated pre-arranged tour activities such as visits to local attractions, restaurants and shops, train rides, cruises and extended tours.
• Researched and shared general information on Australian Indigenous cultures.
• Attended to operational problems such as booking errors and amendments, lost luggage and illness, and provided first aid when needed.
• Kept in touch with transportation companies.
• Maintained written reports of daily activities and carried out other administrative work.

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