Tour & Convention Services Director Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Twelve Years experience.
• Strong leader with high ethical integrity and strong sense of commitment to the success and management of convention centers.
• Excellent strategic planner with expertise in building sales and marketing strategies to achieve revenue goals, attract new markets and achieve desired business results.
• Exceptionally effective communicator with strong negotiation skills to forge relationships with convention planners, executives, business leaders, service providers, hotel motel industry, food and beverage contractors, the media and the general public to promote, attract and develop the use of the convention center facilities.
• Strong manager with effective team building techniques to guide staff to work for the common goal of achieving high performance standards and excellent customer service that builds the perceived value of the facility.

• Manage the Rainbow Convention Center, the Rain Auditorium (a 131,000-square-foot facility that provides an alternative space for smaller meetings and special events) and three large parking garages that support the convention center.
• Consult, formulate, and make recommendations to Assistant City Managers, City Manager and City Council on policy, revenues and financial matters affecting Rainbow Convention Center programs and functions.
• Direct and manage the annual operating budget, forecast operational needs, approve expenditures, and establish and manage fees and revenues for facility use.
• Responsible for selecting, training, supervising and evaluating a staff of 208. In addition, train and guide dozens of volunteers throughout the year who assist with planning and implementing Rainbow programs.

• Trained, supervised and worked with all catering and convention services staff in order to solicit and book banquet and catering functions.
• Planned, merchandised and executed functions.
• Participated in catering sales presentations, property tours and customer meetings.
• Directed, managed, trained and developed catering sales and convention services staff.
• Oversaw weekly banquet and catering forecast, administered all phases of the banquet and catering department including, but not limited to, sales, planning, marketing, servicing and administrative procedures.
• Prepared, implemented and compiled data for strategic sales plan, annual goals, forecasts and other reports as directed and required.
• Developed banquet menu pricing and revenue minimums using current competitive data.
• Participated in daily business review meeting, sales meetings and management meetings.

• Responsible for developing and distributing information on Rainbow accommodations, attractions, dining, recreation and retail facilities as well as special events and festivals to local, regional, national and international media.
• Developed and distributed ongoing press releases highlighting Rainbow to all media sources.
• Developed and maintained complete and current press kits.
• Maintained media database of all pertinent local, regional, national and international media contacts.
• Developed professional relationships with key media contacts throughout the country who can assist in spreading the word about Rainbow as a unique and dynamic destination.
• Developed and conducted media fam trips.
• Developed and distributed stories to small community newspapers within 350 miles of Rainbow.
• Developed creative media hooks to bring media attention to festivals and events.
• Assisted Rainbow stakeholders with their public relations needs.
• Also responsible for internal communications.

• Assisted meeting planners in pre-convention planning and attendance-building efforts and provided requested convention services at the hotels and other local meeting sites as needed.
• Coordinated scheduling volunteers/paid workers for various events and conventions.
• Prepared welcome bags for convention groups and tour groups as needed (not too far in advance).
• Prepared name badges for conventions and groups as needed (not too far in advance).
• Coordinated on-site registration of convention groups.
• Moved boxes of literature from storeroom to workroom as needed.
• Ran copies of labels upon arrival.
• Checked labels for foreign labels and duplicate labels.
• Prepared and sealed envelopes with literature, as needed.
• Placed mailing labels on envelopes.
• Sorted envelopes by zip code for bulk mailing.
• Bundled envelopes for bulk mailing and placed in mail trays.
• Prepared U.S. Postal Service bulk mailing forms.
• Delivered bulk mailings to post office, as soon as at least 200 pieces were done.
• Prepared month-end and year-end reports on origin of inquiries and total numbers.
• Tracked bulk postage use and deposits made to bulk account.

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