Test Desk Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Seven years experience.
• Exceptional ability to communicate effectively orally and in writing, understand and execute oral and written instructions, work with minimal supervision, and organize workload.
• Uncommon ability to work with minimal supervision and organize workload.
• Excellent people skills.
• Profound ability to listen, understand and analyze problems over the phone.

• Ensure the continual smooth operation of printer and batch queues.
• Answer users' questions with respect to schedules, unusual situations, priorities, etc.
• Assist Technical Services in the installation of new and upgraded software.
• Oversee the school systems testdesk operations.
• Act as initial point of contact for users, responding to and routing inquiries to appropriate personnel within Tech Services in resolving "how to" and defect-related questions about desktop systems and software.
• Assist in the maintenance of the automated problem tracking system.
• Responsible for escalating problems to appropriate area, department, or person.
• Follow up on escalated calls where appropriate.
• Stay current on software and hardware upgrades.
• Handle phone, email, and, web-submitted problems and requests.
• Record all calls in on-line help desk application/database.
• Monitor network and servers for alarms that need to be escalated.
• Ensure the continual smooth operation of printer and batch queues.
• Answer users' questions with respect to schedules, unusual situations, priorities, etc.

• Logged, analyzed and promptly fixed faults on PCs that were reported to the IT Helpdesk. ensuring best practices and procedures were followed.
• Assisted in new projects, software upgrades, moved changes etc.
• Made changes to the network system by adding new users to email, internet, application groups, livelink etc.
• Purchased and installed equipment in accordance with company procedures.
• Troubleshot and resolved problems on the network consulting with the IT Network Team as necessary.
• Logged and tracked faults to third party service providers where appropriate.
• Kept abreast of technological development and assisted in evaluating hardware and software with a view to continuous improvement in the capability and reliability of COI systems.
• Visited regional offices as required.
• Configured applications to run on Zenworks, test and distributed to users.
• Undertook software management/registrations, maintained software serial numbers as required and ensured software library was kept up to date.
• Ensured working environment was kept secured and tidy in accordance with health and safety.

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