AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Telemarketer
SUMMARY: Exceptionally talented Telemarketer with more than six years experience in generating qualified leads and identifying opportunities for company's product and service offerings by following up marketing campaigns and building relationships with longer term leads.
Summary of Qualifications
Huge experience in business-to-business telemarketing.
Great knowledge of organizational buying behavior and the influences upon it.
Exceptionally motivated and eager to succeed.
Profoundly resilient and energetic.
Great positive thinker with a can-do attitude.
Remarkably astute, diligent and commercially aware.
Profound ability to take ownership of problems and find suitable resolutions.
In-depth ability to think clearly and critically.
Excellent communicator.
Strong ability to interpret and understand complex issues.
Uncommon ability to manage own workload and use initiative.
Immense ability to give attention to detail and to follow company procedure.
Enviable outgoing personality.
Remarkable ability to establish rapport with potential clients.
Generate qualified sales leads and appointments for the business, including, but not exclusively: New business Support Contracts.
Follow up marketing campaigns to identify new leads.
Monitor and track leads sent to sales people.
Increase attendance at events by following up invitations sent.
Monitor and report on telemarketing activity.
Maintain relationships with prospects, gathering key information to assist in the sales process.
Ensure all lead generation activities are tracked on the database.
Follow up campaigns such as mailings and events in order to generate leads.
Allocate leads to salespeople in a timely manner and ensure follow up.
Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople.
SunDale Industries Inc., Minneapolis 2000 - 2002
Telemarketer Trainee (under supervision)
Adjusted sales scripts to better target the needs and interests of specific individuals.
Answered telephone calls from potential customers who had been solicited through advertisements.
Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.
Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product or service.
Explained products or services and prices, and answered questions from customers.
Maintained records of contacts, accounts, and orders.
Obtained customer information such as name, address, and payment method, and entered orders into computers.
Recorded names, addresses, purchases, and reactions of prospects contacted.
Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Assisted in conducting client and market surveys in order to obtain information about potential customers.
Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Telephoned and wrote letters to respond to correspondence from customers and to follow up initial sales contacts.
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