AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Tax Collector
SUMMARY: Remarkably talented, resourceful and creative Tax Collector with immense experience recovering Council Tax arrears in accordance with the Authorities recovery policies and statutory provisions utilizing the Pericles software system.
Summary of Qualifications
More than six years experience.
Excellent knowledge of Council Tax legislation and procedures.
Profound ability to show initiative when required to work as an individual, and as part of a team.
Great enthusiasm, and the ability to adapt to and implement changes in working practices.
Remarkable communication skills, both verbally and in written format.
Strong ability to explain and respond to detailed issues in a clear and concise manner.
Exceptional ability to show tactfulness, discretion and confidentiality at all times.
In-depth ability to prioritize work and meet defined targets and deadlines.
Uncommon ability to work in a busy and often demanding environment.
Professional Experience
Dept. of Admin., Rainbow County, Minneapolis 2002 - Present
Tax Collector
Work with the Senior Revenues Officer (SRO) to improve collection rate.
Provide administrative and practical support to the SRO in the debt recovery process.
Liaise with external agencies including DWP, Bailiffs, and employers, to maximize opportunities to recover unpaid Council Tax.
Check Council Tax Exception reports and make necessary amendments.
Monitor Post Liability Arrangements.
Answer Counter and Telephone enquiries.
Prepare and check Bailiff Itineraries.
Liaise with Authority's Benefit section where necessary.
Prepare cases for Committal Court.
Perform any other duties as assigned.
Dept. of Admin., Rainbow County, Minneapolis 2000 - 2002
Revenue Assistant
Dealt with enquiries and disputes from the public and from businesses.
Conducted personal and telephone interviews with taxpayers when necessary.
Replied to correspondence from taxpayers or their representatives.
Investigated and verified information received from taxpayers by contacting other Council departments, other local authorities and external agencies.
Set up and maintained the computer systems for Council Tax and Business Rates.
Processed, checked and dispatched Exemption/Discount notifications, Bills (or amended bills), Direct Debit arrangements amendments or cancellations, refunds and other documentation.
Maintained and updated the computer system for creditor payments (i.e. Council Tax refunds): to check and balance refunds and to liaise with Financial Services.
Reconciled the Council Tax collection fund, daily Council Tax income from Council Tax, Business Rates; research and correct misallocated payments.
Investigated cases where post is returned by the Post Office undelivered and conducted enquiries with a view to ascertaining the whereabouts of former occupiers (or of former or present owners) of property.
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