AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Switchboard Operator
SUMMARY: Remarkably gifted and resourceful Switchboard Operator with more than six years experience assisting in the operation of a large telephone switchboard and performing related clerical duties; routing all incoming and outgoing telephone calls placed through the switchboard.
Summary of Qualifications
Profound ability to comprehend, carry out and explain complex verbal and written instructions.
Excellent diction together with a congenial and well modulated tone of voice.
Great ability to speak and understand English fluently.
Exceptional ability to also speak Spanish and French fluently.
Strong competency with computer hardware and software.
Immense knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers.
Exceptional ability to use hand, arm and fingers to grasp and manipulate objects.
Strong interpersonal skill and the ability to work efficiently and effectively in a team.
Proven ability to exert up to 50 lbs. of force occasionally.
Professional Experience
Minneapolis State University, Minneapolis 2002 - Present
Switchboard Operator
Answer, transfer and direct incoming calls using a computerized database for information access.
Give routine, non-interpretative information on request and keep updated on daily campus activities to respond to and provide callers with current campus activity information.
Perform inputting, updating, maintenance and accuracy checks on a computerized database of University faculty, staff, and students.
Receive emergency calls, forward calls to appropriate departments, ensure that callers reach appropriate people or forward to public safety.
Instruct faculty, staff, and students in the use of the telephone, meridian mail and conference calling.
Perform simple clerical tasks.
Minneapolis State University, Minneapolis 2000 - 2002
Assistant Switchboard Operator
Assisted callers in routing all incoming and outgoing telephones calls and assisted in toll calls.
Operated the institutional paging system.
Performed clerical related duties.
Answered questions regarding personnel and departments.
Assisted callers in determining the proper office or person with whom they wish to talk.
Assisted in toll calls where speed and accuracy are essential.
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