AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
••••••••••••••••••••••••••••••
Seek the Challenging Position of Receptionist
A highly talented Receptionist with huge experience in carrying out the day to day administration of the front office, including answering incoming telephone calls, electronic mail, distribution of mail, greeting, directing and providing information to all incoming visitors and as well as providing various types of administrative support to staff members; performing regular and recurring duties independently following established procedures and practices; performing new or more complex assignments under specific direction and supervision; delivering competent service and accurate information as part of the pivotal interaction with the public.
Summary of Qualifications
More than eight years experience.
Excellent ability to respond to customer inquiries in a professional manner.
Uncommon ability to interact with differing attitudes and positions of others.
Exceptional ability to perform standard arithmetic functions.
Strong oral communications skills including ability to listen to and interact with a diverse group of people.
Remarkable ability to retain a large variety of information and interpret it to various publics.
Profound ability to respond to varied requests and perform several duties at the same time.
Excellent ability to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise.
Uncommon ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.
Sound ability to learn, interpret, and apply policies, procedures, and resolutions.
In-depth ability to prioritize multiple assignments.
Immense ability to maintain a good working relationship with all co-workers, vendors, clients and the public and to use good judgment in recognizing scope of authority.
Strong interpersonal, communication, and organizational skills.
Excellent oral and written communication skills including English grammar, spelling, and punctuation.
Proven experience in greeting and responding to the general public in a fast-paced, service-oriented environment.
Uncommon ability to exercise good judgment to prioritize work and be extremely detail oriented and very meticulous with paperwork.
Strong analytical and problem solving skills.
Profound ability to apply independent judgment, discretion and initiative to address problems and develop solutions.
Demonstrated high-level of abilities of various computer software programs and fluency in using standard office software packages (MS Office: Access, Excel, Word, PowerPoint, Outlook).
Professional Experience
New York Department of Civil Service, NY 2000 - Present
Receptionist
Responsible for the provision of an efficient and effective reception service, and for administrative support to other staff as directed by supervisor.
Greet visitors, ascertain the nature of their business, and refer them to appropriate staff members.
Answer incoming calls on multi-line phone and respond to public inquiries in a courteous manner within scope of knowledge and authority and refer to other persons in the Department as appropriate.
Receive and distribute incoming and outgoing mail.
Distribute incoming faxes and courier packages.
Prepare paperwork for outgoing faxes and courier packages and manage shipping and receiving activities.
Arrange meetings, schedule appointments and travel arrangements as requested.
Compose routine correspondences, reports, forms and other materials.
Set-up and maintain files, records and databases such as master extension, cell phone and office inventory lists.
Facilitate and maintain storage facility (on-site and offsite) and maintain current inventory list of items.
Keep updated and well versed on all current programs and distribute this information to office visitors and callers.
Assist in coordination of office services such as housekeeping, purchasing office supplies, ordering catering when needed and maintaining office equipment (computers, fax machines, printers, photocopy machine, telephone system).
Maintain a neat and clean office environment, ensuring conference rooms are ready for meetings, and stocking kitchen supplies.
Ensure printers/fax/copiers and phones are in proper working order, assisting with preparation for new employees.
Serve as a contact with vendors and assist with internal moves.
Perform copying, mailing, filing and typing duties as required.
Insure that back-up tapes are maintained and secured.
Maintain and update office property inventory list.
Facilitate and maintain storage facility (on-site and offsite) and maintain current inventory list of items.
As appropriate, devise and adapt improved work methods and procedures to accomplish work assignments.
Perform other related duties as assigned.
Shelfied Oil Inc., Tarrytown, NY 1997 - 2000
Office Assistant
Assisted staff in placing and receiving telephone calls at the main switchboard station.
Gave information regarding Regional Center services.
Received visitors to the office, obtained name, purpose of visit, and contacted appropriate staff.
Maintained daily schedules for professional staff.
Maintained the reception area literature rack.
Used sound judgment in handling crisis calls and referring those calls to appropriate staff.
Met with secretarial staff to explain the operations of the phone and voice mail systems.
Operated the answering machine and general maintenance of the voice mail system.
Assisted with special sorting/coding projects as assigned.
Education
New York University, NY Associate Degree in Business Administration (1997)
Email This Page!