AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Planning Clerk
A highly talented Planning Clerk with huge experience in providing information to the public regarding development regulations, zoning and business license ordinances, and compliance procedures; providing a variety of support services relating to planning and development issues; performing related duties as required in support of Planning & Redevelopment.
Summary of Qualifications
More than eight years experience.
Thorough knowledge of planning and enforcement procedures and documents.
Great knowledge of organization procedures and operating details of a municipal government.
Profound knowledge of bookkeeping and filing.
Excellent English language usage, spelling, grammar and punctuation.
In-depth knowledge of customer service needs and delivery.
Remarkable knowledge of modern office procedures, methods and computer equipment, programs applications and uses.
Excellent ability to deliver quality customer service.
Immense ability to respond to request and inquire from the general public.
Strong ability to type at a speed necessary for successful job performance.
Remarkable ability to maintain confidentiality of work.
Excellent ability to work independently with minimal supervision.
Uncommon ability to understand and follow oral and written instructions.
Deep ability to operate and use modern office equipment including computer and computer programs.
Profound ability to establish and maintain effective working relationships with those contacted in the course of work.
Professional Experience
New York Department of Civil Service, NY 2000 - Present
Planning/Enforcement Clerk
Serve as a representative of the City of New York, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.
Respond to citizen questions over the phone, in person, and by correspondence regarding development regulations, permit and license fees, business licenses, law enforcement, and development procedures required by the City.
Respond to questions from property owners who have been noticed for development or business license violations; provide information specific to the violation, requirements for compliance and, if appropriate, court citation process.
Direct and deal effectively with agitated people to avoid conflicts.
Notify property owners by mail regarding failure to comply with appropriate City codes and regulations.
Enter zoning complaints on computer system.
Record code violations; mail reminders of compliance deadlines to property owners; update actions taken; coordinate with enforcement officers for follow-up inspections or citations; maintain case log calendar.
Update zoning compliance file; check for condition approval and compliance; notify application of conditions to be met; record verification of compliance.
Research property ownership, variances, use permits, and other documentation regarding the property in question.
Input and retrieve a variety of development information using a computer terminal.
Operate a variety of office equipment, including a computer terminal.
Answer the phone and greet the public.
Perform general clerical support.
Organize and maintain complex technical filing system.
Maintain records and forms.
Ensure storage of department records is secure at all times.
Attend workshops/training as required.
Dependable and meet acceptable attendance requirements at all times.
Follow all applicable safety rules and regulations.
Medifoods Inc., Tarrytown, NY 1997 - 2000
Office Assistant/Receptionist
Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
Answered inquiries about organization and provided callers with address, directions, and other information.
Assisted with photocopies of donation checks and invoices for Accounts Payable that are received by mail.
Produced general correspondence and reports for the overall organization as needed.
Welcomed on-site visitors, determined nature of business, and announced visitors to appropriate personnel.
Monitored visitor access and egress.
Managed card key check-out process.
Assisted in data entry into database software.
Created and printed fax cover sheets, memos, correspondence, reports, and other documents as needed.
Signed for and received services and products.
Performed other related duties as required, such as filing, photocopying, collating, and binding.
Received, sorted, date stamped, routed mail and publications.
Education
New York University, NY Associate Degree in Business Administration (1997)
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