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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Office Support Professional
Senior Administrative Assistant

First-rate office assistant with excellent reputation for professionalism, integrity, creativity, resourcefulness, and competence. Possesses communication skills with perceptive client awareness and meticulous attention to detail. Possesses communication skills with perceptive client awareness and meticulous attention to detail.

EXPERTISE
  1. Records Management
  2. Customer Liaison
  3. Front Office Operations
  4. Workflow Planning and Scheduling
  5. Problem Solving
  6. Inventory Control
COMPUTER SKILLS
  1. MS Office Professional
  2. Centerbase Contact Management Software
EDUCATION
Office Procedures & Management, 1996
Anytown Community College
Anytown, USA
TRAINING AND SEMINARS
  • MS Office Suite Advanced Training
  • Records Management Techniques
  • Interpersonal Skills and Crisis Resolution Skills
  • Problem Solving Skills and Basic Negotiation Procedures
ACCOMPLISHMENTS
  1. Restructured administrative procedures to streamline functions, eliminate redundancy, and expedite workflow. Initiated the transition from manual to a fully computerized office.
  2. Improved customer service by developing a client survey to elicit feedback on how to quickly resolve client service requests and ensure prompt delivery of top-quality service and satisfaction.
  3. Recommended the implementation of most-responsive-employee-of-the-month reward program to develop and promote exceptional customer service.
PROFESSIONAL WORK EXPERIENCE

Assistant Office Manager 2003 to 2006
ABC Law Office, Anytown, Anystate, USA

  • Provides office management support to 6 lawyers, 12    paralegals, and 4 receptionists.
  • Responsible for filing of court procedures, scheduling,    inventory management, and training of receptionists.
  • Responsible for financial reports, daily deposits, monthly    billings, and collections.

    Receptionist 1999 to 2002
    DEF Medical Clinic, Dallas, Texas

  • In charge of scheduling patient appointments, completion of    patient history forms, filling prescriptions and electronic filing.
  • Professional and cheerful initial point of contact.

    Administrative Assistant 1997 to 1999
    GHI Business Consultants, Corpus Christi, Texas

    Assistant Clerk 1996 to 1997
    JKL Event Planners, Pecos, Texas




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