123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Office Support Professional Senior Administrative Assistant
First-rate office assistant with excellent reputation for professionalism, integrity, creativity, resourcefulness, and competence. Possesses communication skills with perceptive client awareness and meticulous attention to detail. Possesses communication skills with perceptive client awareness and meticulous attention to detail.
Front Office Operations
Workflow Planning and Scheduling
MS Office Professional
Centerbase Contact Management Software
Office Procedures & Management, 1996
Anytown Community College
TRAINING AND SEMINARS
MS Office Suite Advanced Training
Records Management Techniques
Interpersonal Skills and Crisis Resolution Skills
Problem Solving Skills and Basic Negotiation Procedures
Restructured administrative procedures to streamline functions, eliminate redundancy, and expedite workflow. Initiated the transition from manual to a fully computerized office.
Improved customer service by developing a client survey to elicit feedback on how to quickly resolve client service requests and ensure prompt delivery of top-quality service and satisfaction.
Recommended the implementation of most-responsive-employee-of-the-month reward program to develop and promote exceptional customer service.
PROFESSIONAL WORK EXPERIENCE
Assistant Office Manager – 2003 to 2006
ABC Law Office, Anytown, Anystate, USA
Provides office management support to 6 lawyers, 12 paralegals, and 4 receptionists.
Responsible for filing of court procedures, scheduling, inventory management, and training of receptionists.
Responsible for financial reports, daily deposits, monthly billings, and collections.
Receptionist – 1999 to 2002
DEF Medical Clinic, Dallas, Texas
In charge of scheduling patient appointments, completion of patient history forms, filling prescriptions and electronic filing.
Professional and cheerful initial point of contact.
Administrative Assistant – 1997 to 1999
GHI Business Consultants, Corpus Christi, Texas