AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
••••••••••••••••••••••••••••••
Seek the Challenging Position of Motel Desk Clerk
A gifted Motel Desk Clerk with huge experience in making guests feel comfortable and welcome; making advance reservations by telephone and greeting guests when they arrive, assisting guests in a variety of other ways.
Summary of Qualifications
More than eight years experience.
Excellent knowledge of business English, spelling, punctuation and arithmetic.
Deep knowledge of modern office practices and procedures.
Remarkable knowledge of office computer software and spreadsheet applications.
Strong ability to follow instructions and to complete work assignments correctly.
Uncommon ability to operate a multi-line telephone with knowledge of proper telephone etiquette and procedures.
Exceptional ability to quickly and accurately handle cash transactions, make change and reconcile a cash drawer at the end of the work day.
Great ability to quickly and accurately input and update data and information into standard keyboard computer input terminal, cash register and operate standard office equipment.
Uncommon ability to adhere to tight schedules and still maintain work quality.
In-depth ability to make arithmetic computations and tabulations accurately and with reasonable speed.
Immense ability to establish and maintain an effective working relationship with other employees, guests and the general public.
Great skill in key punch, 10 key, typing and clerical skills.
Profound knowledge of providing special services to customers based on their needs.
Professional Experience
Fantastical Motels Inc., Tarrytown, NY 2000 - Present
Front Desk Clerk
Take and confirm advance reservations by telephone and establish how they will pay for the room.
Greet and register guests and assign rooms.
Issue room keys.
Give room directions to guests or instructions to bellhop.
Deposit guests' valuables in motel safe, when available.
Keep records of room assignments and availability.
Answer questions about motel services, policies, and the community.
Arrange tours or cabs.
Contact housekeeping or maintenance staff when guests report problems or when rooms are ready to be cleaned.
Transfer calls and receive messages, using telephone or switchboard.
Date and sort incoming mail and messages and make sure they reach guests.
Use computers to take reservations, keep records, and post charges to guests' accounts.
Prepare bills, explain charges, and collect payment at check-out.
Keep records of guest comments or complaints.
Refer guests to managers if necessary.
Perform other duties, such as bookkeeping and laundry.
Inputted and updated various data and information in computer.
Fantastical Motels Inc., Tarrytown, NY 1997 - 2000
Account Clerk
Typed statements, tabulations, purchase orders and other material from copy or rough draft.
Operated standard office equipment, copy machines and personal computer.
Sorted and filed correspondence, reports and other materials alphabetically, numerically or by other established classifications; assembled and verified record-keeping data and maintained records.
Completed and mailed routine forms or form letters; opened, sorted and distributed mail.
Placed and received telephone calls; routed calls as required; served as receptionist answering routine inquiries, screened and referred office visitors.
Made simple arithmetic calculations manually and with the use of calculating machine; computed data from requisitions, listings, time reports and other records.
Assembled data in appropriate form for use in completing required reports.
Performed other related work as required and directed.
Education
New York University, NY Associate Degree in Hotel and Tourism (1997)
Email This Page!