Marine Service Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Ten years experience.
• Proven success in the management of service related operations.
• Strong results-driven, bottom-line focus.
• Exceptional working understanding of and experience of managing P&L statements.
• Proven history of hiring and developing high-achievers.
• Profound customer service focus.
• Excellent communication and interpersonal skills.
• Remarkable attention to detail and organizational skills.
• Strong work-ethic.
• Immense computer skills (Microsoft: Excel, & Outlook).
• In-depth knowledge of Marine/ATV Service Industry.
• Strong service management experience, manufacturer certifications.
• Extensive knowledge of company products and individual product features.
• Profound ability to manage and motivate personnel.
• Great ability to communicate effectively with company employees and various business contacts in a courteous, professional, and positive manner.

• Supervise daily activities of department by: assigning and scheduling all rigging, warranty and service work orders.
• Responsible for hiring, sourcing, training and scheduling of all service personnel.
• Insure thoroughness and delivery of assigned tasks on a timely basis.
• Monitor and analyze all expenses, sale of cost of goods, receivables, and parts inventory levels, warranty claims submitted and received.
• Partner with Corporate Merchants in inventory needed for the repairs.
• Ensure filing and monitoring systems are established.
• Maintain a safe, clean and secure work environment.
• Maintain technicians school records and schedules classes as needed.
• Continually updating changes to stay current with the industry.
• Lead the team to exceed operating goals.
• Schedule customer maintenance and repair work.
• Efficiently manage the rigging and delivery of new boats.
• Develop team for greater performance & responsibility.
• Maximize team productivity.
• Expedite warranty work and claims resolution.
• Manage applicable inventory and assets.
• Oversee operations for Parts and Service Department.
• Performs other related duties as assigned by management.

• Assisted with the day-to-day operation of Marine Store, parts department and fuel dock, including maintenance of computer inventory system.
• Performed supervision of store, parts department and fuel dock personnel in the absence of or by direction of the Marine Service Manager.
• Acted as liaison for retail customers and in-house technicians.
• Reconciled daily receipts/sales and cash-register(s) balance for the Marine Store and fuel dock.
• Timely updated and maintained physical inventory stock using DockMaster software program.
• Created/updated and timely processed purchase orders utilizing DockMaster.
• Worked closely with accounting department to perform other accounting functions directly pertaining to the Marine Store, parts department and fuel dock records maintenance, payables and receivables processing and accountability.

• Assisted customers with a positive shopping experience.
• Ensured the competence and development of fellow Customer Service co-workers.
• Worked with the Customer Satisfaction Index to benchmark and improve our service execution.
• Responded to and resolve customer issues with urgency.
• Ensured implementation and development of the Family Friendly Concept.
• Assumed responsibility for projects and tasks as they occurred.

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