Insurance Office Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Direct and coordinate activities of branch office.
• Hire and train workers in performing activities, such as selling insurance, processing insurance claims, and underwriting.
• Review activity reports to ensure that personnel have achieved sales quotas, processed claims promptly, and credited collections to policyholders' accounts.
• Confer with company officials to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency.
• Interpret, implement, and enforce company policies.
• Prepare and submit activity reports.
• Reconcile earned commissions with commission advances on sales personnel.

• Ensured telephone coverage for receiving telephone communication with referral sources and customers.
• Prepared bi-weekly payroll for Director review and signature.
• Received referrals from physicians, hospitals, insurance companies, etc utilizing Company documentation and obtaining all necessary information for accurate billing.
• Received and processed bills and invoices to Corporate Accounts Payable.
• Performed inventory control of all office supplies, forms, etc.
• Prepared requisitions for supplies as appropriate.
• Coordinated all patient information and processed paperwork to Corporate Office for billing.
• Performed data entry of patient information into ENCORE system.
• Maintained confidentiality of all Company information, including pricing, patient/employee records, etc.
• Maintained patient information for billing purposes.
• Maintained daily logs (i.e., referral, call, etc.).
• Assisted in Customer Service activities, i.e., over-the-counter sales, proper handling of cash/credit receipts and money and end-of-day balancing.

• Ensured adequate business office staff coverage.
• Employed, evaluated, and terminated business office staff in conjunction with the Assistant Office Manager.
• Supervised patient scheduling, assisting in the templating of physician schedules.
• Ensured and verified the collection of correct and adequate patient and insurance information.
• Adhered to the credit collection policies and procedures.
• Coordinated activities and functions of the front office to ensure support of the back office to facilitate a smooth patient flow.
• Recommended and implemented relative policies and procedures via the Assistant Office Manager and Pediatrics Managers personnel.
• Addressed and reacted appropriately to personnel and physician concerns/compliments relative to business office operations.
• Forwarded patient complaints/compliments to the Assistant Office Manager in a timely and constructive manner.
• Prepared and implemented a business office orientation and training program.
• Complied with point-of-service collection policies and procedures to maintain an acceptable cash flow.
• Verified all daily close activities and deposits for accuracy.
• Maintained effective communication with physicians, subordinates, Assistant Office Manager, patients, and Pediatrics personnel.
• Maintained accounts receivable at or below predetermined standards.
• Maintained an acceptable collection ratio at or above predetermined standards.
• Demonstrated a positive customer service attitude/behavior.
• Completed all other duties as assigned.

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