AMY SMITH
123 Main Street • Atlanta, Georgia • 30339 Home: (555) 555-1234 • Cell: (555) 555-1235 • asmith@sample~resume.com
Seek Information Systems Manager's position in a major company
A top-rated Computer and Information Systems specialist with 10 years in-depth knowledge of organizing, maintaining, developing and implementing information systems and software to enable organizations stay competitive; training other staff, supervising security operations, and advising management on the possible implications of changes in technology, in addition to extensive customer service experience in a fast-paced, high tech environment.
CORE COMPETENCIES
Knowledge and understanding of information technology operations, responsibilities, processes, and procedures.
Excellent knowledge of current generation Oracle RDBMS/Development tools.
Sound analytical skills.
Superb project management skills.
Great oral and written communication skills.
Solid HP Alpha systems and software engineering methodology.
Knowledge of financial management, and cost accounting systems.
Proficient in PC and network software use and enhancement.
Ability to independently verify and validate methods.
Provision of quality supervisory leadership
Expert in Perl, Shell scripting and C programming.
The ability to work effectively with customers, vendors, and technology staff.
Deep experience of Linux/Unix OS.
Expert in Java, web development and databases (Oracle/MySQL).
PROFESSIONAL EXPERIENCE
Air Technologies, Inc., New York 2000 - present Technical Support Supervisor
Plan, implement and maintain service level agreements for tech support.
Implement a technical support call routing scheme to accommodate high volume scenarios.
Provide front line technical support for all Air Tech classes.
Provide network account administration for new, existing and departing employees.
Administer and maintain telephone switch and PBX.
Coordinate with vendors for equipment repair and maintenance - computers, copiers, printers and other devices.
Generate activity reports to help with infrastructure planning and staffing.
Configure and QC newly deployed laptop computers for outside sales force.
Provide project management, including managing schedule, budget, and resources.
Maintain active cell phone spreadsheet, and program and deploy cell phones.
Identify additional infrastructure needs to improve efficiency.
Design and implement network expansion.
GoldHealth Inc., New York 1996 - 2000
Systems Analyst
Designed, analyzed, implemented and maintained the IDX Flowcast Clinic Physician application.
Installed, troubleshot, maintained, and modified the IDX Flowcast application software (MUMPS).
Provided input regarding proposed hardware and software additions and changes
Education and Professional Development
Windows, Cisco and Sybase certifications, 2000
Cisco Certified Network Associated, 1998
University of New York, Bachelor of Science Degree in Computer Science, 1995
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