Housekeeping Services Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• More than eight years experience.
• Thorough knowledge of principles and processes for providing customer and personal services.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Exceptional knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Profound ability to communicate information and ideas in speaking and in writing so others will understand.
• Great ability to listen to and understand information and ideas presented through spoken words and sentences and in writing.

• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping service and equipment, and take corrective action.
• Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinate work activities among departments.
• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventory stock to ensure adequate supplies.
• Evaluate records to forecast department personnel requirements.
• Make recommendations to improve service and ensure more efficient operation.
• Prepare reports concerning room occupancy, payroll, and department expenses.
• Select and purchase new furnishings.

• Assisted the Manager to establish and maintain production schedules and procured materials, equipment, and supplies.
• Prepared budgets and conferred and resolved problems with facilities sections and vendors.
• Supervised cleaning.
• Coordinated, scheduled, and supervised the activities of janitors and cleaners.
• Assigned tasks and inspected building areas to see that work had been done properly.
• Issued supplies and equipment, and inventoried stocks to ensure that an adequate amount of supplies was present.
• Screened and hired job applicants, trained new and experienced employees, and recommended promotions, transfers, or dismissals.
• Prepared reports concerning the occupancy of rooms, hours worked, and department expenses.

• Ensured agreed standards of cleanliness and hygiene were maintained in all hotel areas in accordance with correct procedures and administration.
• Ensured agreed standards of cleanliness and hygiene were maintained in all bedrooms in accordance with correct procedures and administration.
• Organized day to day work requirements and set required standards against which work would be checked, in accordance with correct procedures and administration on an as and when required basis.
• Ensured that all equipment, furniture and furnishings were maintained, checked and kept in good working order in accordance with correct procedures and reported all relevant faults.
• Ensured linen was dealt with in accordance with the hotel's procedures and administration.
• Ensured that special requests from guests were carried out in a timely and cost effective manner.
• Ensured that any complaints or feedback from guests were dealt with in a timely and cost effective manner.
• Liaised with relevant departments, in a timely fashion, to ensure that the guests expectations were consistently met and where possible exceeded.
• Took all reasonable steps to ensure the safety of guests, property and the building.

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