Housekeeping Services Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Housekeeping Services Manager

SUMMARY:   Remarkably knowledgeable and resourceful Housekeeping Services Manager with huge experience in supervising work activities of cleaning personnel to ensure clean, orderly, and attractive rooms; assigning duties, inspecting work, and investigating complaints regarding housekeeping service and equipment and taking corrective action.

Summary of Qualifications
  • More than eight years experience.
  • Thorough knowledge of principles and processes for providing customer and personal services.
  • Strong knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Exceptional knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Profound ability to communicate information and ideas in speaking and in writing so others will understand.
  • Great ability to listen to and understand information and ideas presented through spoken words and sentences and in writing.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN
2002 - Present

Housekeeping Services Manager
  • Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
  • Investigate complaints regarding housekeeping service and equipment, and take corrective action.
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Coordinate work activities among departments.
  • Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventory stock to ensure adequate supplies.
  • Evaluate records to forecast department personnel requirements.
  • Make recommendations to improve service and ensure more efficient operation.
  • Prepare reports concerning room occupancy, payroll, and department expenses.
  • Select and purchase new furnishings.

Excellence Hotels & Towers, Minneapolis, MN
2000 - 2002

Assistant Housekeeping Services Manager
  • Assisted the Manager to establish and maintain production schedules and procured materials, equipment, and supplies.
  • Prepared budgets and conferred and resolved problems with facilities sections and vendors.
  • Supervised cleaning.
  • Coordinated, scheduled, and supervised the activities of janitors and cleaners.
  • Assigned tasks and inspected building areas to see that work had been done properly.
  • Issued supplies and equipment, and inventoried stocks to ensure that an adequate amount of supplies was present.
  • Screened and hired job applicants, trained new and experienced employees, and recommended promotions, transfers, or dismissals.
  • Prepared reports concerning the occupancy of rooms, hours worked, and department expenses.

Excellence Hotels & Towers, Minneapolis, MN
1998 - 2000

Housekeeping Services Supervisor
  • Ensured agreed standards of cleanliness and hygiene were maintained in all hotel areas in accordance with correct procedures and administration.
  • Ensured agreed standards of cleanliness and hygiene were maintained in all bedrooms in accordance with correct procedures and administration.
  • Organized day to day work requirements and set required standards against which work would be checked, in accordance with correct procedures and administration on an as and when required basis.
  • Ensured that all equipment, furniture and furnishings were maintained, checked and kept in good working order in accordance with correct procedures and reported all relevant faults.
  • Ensured linen was dealt with in accordance with the hotel's procedures and administration.
  • Ensured that special requests from guests were carried out in a timely and cost effective manner.
  • Ensured that any complaints or feedback from guests were dealt with in a timely and cost effective manner.
  • Liaised with relevant departments, in a timely fashion, to ensure that the guests expectations were consistently met and where possible exceeded.
  • Took all reasonable steps to ensure the safety of guests, property and the building.

Education

Alcohol Awareness Certification

Bachelor of Science Degree in Hospitality Management
University of New York (1998)




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