Hotel Spa Director Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
• Project and maintain acceptable payroll commitments.
• Use financial plans for spotting trends, measuring productivity and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Implement opportunities for managing operational costs and boosting the bottom line.
• Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
• Proactive in developing publicity opportunities and effectively dealing with media.
• Develop and maintain gracious and efficient front desk procedures.
• Maintain and update all necessary internal and external signage.
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals Planning.
• Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
• Develop and maintain Spa literature, documentation and process handling requirements.
• Attend Management meetings and convey all relevant information throughout the Spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.

• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel.
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
• Accurately measured inventory, placing order, controlling shrinkage, and ensuring professional product needed for services were stocked and orderly.
• Ensured spa facility was cleaned and maintained for clients and employees.

• Supervised Health Club attendants.
• Trained new team members.
• Oversaw the maintenance and cleanliness of the club, pool area and locker rooms.
• Provided assistance in the operation of fitness equipment.
• Performed retail sales and the scheduling of appointments as necessary.
• Performed other duties as assigned.

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