AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Security Manager
SUMMARY: Profoundly talented and energetic Hotel Security Manager with strong background in supervising, managing or overseeing the security department of hotels.
Summary of Qualifications
Over eight years experience.
Solid understanding of public/guest/employee safety, plus structural and facility security.
Uncommon clear, concise written and verbal communication skills.
Exceptional ability to instill a guest service attitude in all employees.
Strong customer service orientation and skills.
Excellent listening skills and great ability to resolve problems.
Profound ability to motivate, develop, and direct people as they work, and identifying the best people for the job.
Remarkable ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
In-depth ability to use mathematics to solve problems.
Great knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Solid knowledge of laws, legal codes, court procedures, precedents, government regulations, executiveorders, agency rules, and the democratic political process.
Administer, direct, and review security operation programs to ensure a safe and secure environment for employees, visitors, customers and others.
Advise management in improving and carrying out policies in accordance with security and institutional, state and federal regulations.
Analyze statistical data and reports to identify and determine how to make premises and grounds safe and secure.
Develop methods to improve security policies, processes, and practices, and recommend changes to management.
Direct preparation and distribution of written and verbal information to inform managers, employees and others of security policies, procedures and practices.
Fulfill all reporting requirements of all-relevant government rules and regulations.
Manage the design and development of specialized training to guide security officers and others through security decisions and actions.
Represent the Hotel in formal meetings with outside organizations on matters dealing with security and protective services.
Coordinated, managed, directed, and reported daily activities of the Security & Safety staff in the protection of visitors, staff, customers, and property in the absence of the Security Manager.
Exercised independent judgment in the implementation and enforcement of laws, regulations, and policies.
Managed the Property Room for lost and found items and oversaw disposition of unclaimed items.
Assisted the Security Manager in the planning, coordinating, and directing security and safety programs to include loss prevention, parking/traffic control, patrolling of physical property, enforcement of statues and hotel regulations, inspection of facilities, and investigation of criminal acts.
Assisted the Security Manager in the development and implementation of security and safety procedures; ensured compliance with occupational safety and health standards, hotel policies and procedures, and applicable state and federal laws.
Conducted follow-up investigations of reports of criminal activities and violations of safety standards.
Assisted the Security Manager in the hotel's Safety Management Program.
Monitored, reviewed and tabulated Performance Improvement activities for the Department.
Assisted with 24 hour call coverage for the department.
Planned, scheduled, organized and directed work; trained personnel and recommended applicants for employment or for discipline, termination or retention.
Taught and enforced safety regulations at the work site.
Established security patrol priorities.
Assisted the Assistant Security Manager in identifying high risk areas and initiated actions to reduce risk exposure.
Performed all duties of a Security Guard.
Reviewed utilization and maintenance of security equipment.
Prepared daily and periodic reports to Hotel officials regarding activities.
Took predetermined action and rendered first aid in emergencies such as accident, fire and illness.
Assisted in development of security policy and procedures.
Communicated with service users about security needs and problems.
Maintained and recommended changes and improvements in the software recordkeeping system for security guard activities.
Ordered, maintained and issued clothing and equipment.
Education
Associate Degree in Security and Crime Management University of New York (1998)