Hotel Room Service Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

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AMY SMITH
123 Main Street � Atlanta, Georgia � 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

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Objective: Seek the Position of Hotel Room Service Manager

SUMMARY: Exceptionally talented Hotel Room Service Manager with great background in managing the process of creating an overall in-room dining experience.

Summary of Qualifications

Great patience, tact and diplomacy to deal with internal and external customers.

Strong ability to read, write and speak the English language.

In-depth knowledge of Microsoft Office and MICROS systems.

Excellent organizational, interpersonal and administrative skills.

Immense ability to handle multiple tasks.

Strong leadership skills and the ability to motivate people.

Great knowledge and understanding of hotel fire procedures.

In-dept knowledge of hotel security procedures.

Profound knowledge of Hotel Health & Safety policy and procedures.

Strong knowledge of Departmental Safe Systems of Work and Hotel facilities and opportunities.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN
2002 - Present

Room Service Manager

Interview, select, train, supervise, counsel and discipline room service staff for the efficient operation of the outlet.
Manage all special events in one of the banquet rooms.
Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
Maximize room service department profitability.
Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
Audit table set-up to ensure standards are being complied with.
Coach employees to ensure 100% compliance.
Visually monitor and take corrective action to ensure food quality and service standards are met.
Provide guidance for improvement and implement necessary adjustments for consistency.
Investigate and resolve food quality and service complaints.

Excellence Hotels & Towers, Minneapolis, MN
2000 - 2002

Assistant Room Service Manager

Supervised and promoted Excellence room activities.
Supervised student and temporary employees during a major portion of the employee's work time.
Sold convenience store items.
Maintained simple records of income, expenses and inventory needs.
Coordinated Excellence photo I.D. card operation.
Communicated with vendors, both verbally and in writing, on matters relating to Excellence room operation.
Coordinated space and table rental and set up furniture for fairs, flea markets and other events during trade shows.
Replenished and removed money from soda and candy machines throughout Hotel.
Coordinated rental of commuter lockers and locks.

Excellence Hotels & Towers, Minneapolis, MN
1998 - 2000

Room Service Supervisor

Carried out designated duties within the room service department.
Took guest orders for any Room Service.
Delivered food and drinks items from the Room Service menu to bedrooms as required.
Collected dirty trays.
Undertook general duties for the Room Service team as required.
Ensured that brand standards of customer service was consistently maintained.
Delivered Guest amenities in a timely manner.

Education

Alcohol Wwareness Certification

Bachelor of Science Degree in Hospitality Management
University of New York (1998)

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