Hotel Personnel Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Personnel Manager

SUMMARY:   Exceptionally gifted and resourceful Hotel Personnel Manager with profound background in managing and coordinating personnel activities of Hotel to include recruitment, placement and termination of employees, classification and salary administration, interpretation of personnel policies, and employee/labor relations functions to meet the Hotel and departmental objectives.

Summary of Qualifications

  • More than eight years experience.
  • Proven and relevant HR/personnel experience including    successfully advising on employee relations matters.
  • Sound understanding of employment legislation and current    developments.
  • Excellent interpersonal skills including the ability to work with a    variety of colleagues at all levels of the organization.
  • Effective verbal and written communication skills.
  • Exceptional ability to use initiative and to work quickly and    accurately under pressure to strict deadlines.
  • Great ability to prioritize and manage own workload and with    limited supervision.
  • Uncommon ability to work as part of a team and to lead the    team when necessary.
  • Excellent IT skills using Microsoft Office packages.
  • Proven commitment to equal opportunities and an    understanding of the hotel's equal opportunities policies.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Personnel Manager
    • Advise departmental management on pay issues, affirmative action requirements, classification issues, performance appraisal, and employee training and development;
    • Maintain liaison with Human Resources and other appropriate offices and departments to respond to personnel problems, issues, and special requests and to facilitate personnel actions.
    • Coordinate and manage recruitment, screening, and interviewing of applicants for departmental positions; provide guidance on selection and placement of employees in positions to achieve departmental objectives.
    • Interpret personnel policy intent and/or acceptable management practices to ensure fair and consistent application of hotel policy; develop departmental policies in accordance with established Hotel policy.
    • Advise and assist management in the handling of complaints and/or grievances and determination of appropriate disciplinary actions.
    • Represent management at grievance hearings, dismissal conferences, and arbitration.
    • Review and screen departmental requests for new positions and reclassifications to determine appropriateness of submission.
    • Advise management on departmental organization; provide information on job duties to Wage and Salary.
    • Assess departmental training needs and develop, conduct and provide training sessions as appropriate for departmental employees.
    • Participate in union negotiations and administration of union contracts as appropriate.
    • Determine budgetary impact of salary actions and assist management with salary budget planning and staffing requirements.
    • Prepare operational reports and analyses reflecting progress, adverse trends and appropriate recommendations or conclusions; ensure maintenance of appropriate personnel records.
    • Supervise designated employees; recommend various personnel actions including, but not limited to, hiring, performance appraisal, disciplinary actions, and vacation schedules.
    • Perform other related duties as assigned.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Personnel Manager
    • Oversaw, organized and participated (as appropriate) in recruitment and selection processes for all staff, ensuring that this was carried out in accordance with Hotel practices and procedures and current legislation.
    • Made arrangements for posts to be advertised.
    • Liaised with the advertising agency in respect of external adverts.
    • Coordinated shortlisting processes and scheduled interviews.
    • Prepared documentation for shortlisted candidates and the selection panel.
    • Obtained references, checked accuracy and followed up any queries.
    • Offered letters for successful candidates.
    • Arranged feedback to unsuccessful candidates, on request.
    • Assisted in the Criminal Records Bureau disclosure processes and acted as a counter signatory.
    • Verified the identity of new staff including checking evidence of qualifications and date of birth.
    • Prepared contracts of employment for signature.
    • Managed the probationary processes for all new staff including preparation of the relevant documentation and ensured reviews were undertaken in accordance with procedural requirements.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Management Trainee (under supervision)
    • Inputted, updated, and retrieved information from various state, automated, human resource and payroll systems,
    • Calculated gross pay adjustments and net pay adjustments, entered pay adjustments in the computer systems; completed forms to notify employees of changes.
    • Processed human resource transactions such as establishments, freezes, reestablishments, reclassifications, recodings, and extensions.
    • Reviewed information for accuracy and completeness.
    • Requested clarifications, corrections, authorizations and additional information.
    • Completed, reviewed, recorded, and verified time and attendance and other forms.
    • Compared human resource information to computer records and monitored human resource transactions (such as, workers' disability compensation, unemployment compensation, and service ratings).
    • Requested and cleared applicant lists and sent interview request letters to prospective employees.
    • Coordinated and scheduled drug testing for hires and current employees.
    • Conducted new employee orientation on internal personnel policies, such as work schedules, parking availability, and general departmental expectations (employee handbook, etc.).
    • Explained insurance coverage and other benefits to employees; completed and processed forms to enroll employees in benefits programs.
    • Distributed, collected, and processed tax deduction forms.
    • Processed applications for examination; scheduled and notified applicants of examination date, time and place.
    • Assisted in processing scores for examinations; received, processed, and issued examination results.
    • Reviewed certification of eligibles for appropriateness of actions and issued certifications against improper appointments.
    • Explained Civil Service rules, regulations, union contracts, and agency procedures to employees, management and the public.
    • Provided information to answer questions from employees and managers regarding personnel transactions.
    • Maintained personnel records; searched files to verify employment and salary records.

    Education and Professional Training

    Certified CIPD

    Bachelor's Degree in Personnel Management
    University of New York (1998)




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