AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Night Manager
SUMMARY: Remarkably gifted and knowledgeable Hotel Night Manager with huge background in being fully responsible for hotel overnight, ensuring high standards are maintained at all times and company policies and procedures are followed to provide excellent customer service.
Summary of Qualifications
Over eight years experience.
Great experience in health and safety/Fire prevention, and security systems and procedures.
Strong energy, alertness and decisive, and ability to work alone or as part of a team.
Excellent attention to detail.
Strong confident and professional individual who is capable of working on own initiative and being very self-motivated.
Excellent interpersonal skills and sensitivity to visitors' requirements.
Considerable ability to use computers in MS Office.
Excellent communication skills.
Exceptional ability to manage and lead a team independently.
Profound ability to direct hotel according to employment and innkeeper laws of the jurisdiction.
Managed a team of Night Porters and responsible for their training, development and motivation.
Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment.
Liaise with the duty manager and reception via the radio network in the prevention of crime and disorder.
Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.
Ensured that company policies and audit procedures were strictly adhered to.
Suggested and implemented ideas and standards which ensured a more personal welcome for all Excellence Hotels guests and used their names to report complaints, comments and compliments.
Ensured Fire and Safety procedures were observed and adhered to.
Ensured guest property was dealt with using maximum care and attention.
Ensured the porters' desk was manned at all times.
Ensured that all doors were locked at the required times and porters' security checks had been done and clocked by porters.
Ensured maximum revenue was obtained for all room sales.
Ensured all night audit procedures were completed to the required standard.
Carried out night audit function and assisted where necessary.
Ensured all early morning calls were completed for all individual, guests as well as groups.
Motivated, trained, educated, appraised and developed all junior staff
Liaised with other departments in the hotel with regard to customer requirements and staff.
Ensured all breakfast forms were collected by the night porters and any early requests given to the night waiter.
Customer Service: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the business.Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Level of service provided to major accounts and groups meet or exceed customer expectations.
People: Manage people according to Davidson's values. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.Help to develop management talent by acting as a mentor for others. Ensure employees fully understand performance standards, review process, and reward successes. Train employees to increase level of customer sales and service skills on an ongoing basis.
Quality: Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper level.
Leading and managing a team.- Night management functions.- Fidelio Opera.- Training and developing team members include appraisals.- Excellent customer service skills.- Implementation of standard operating procedures.
Education
Bachelor's Degree in Hospitality Management University of New York (1998)
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