Hotel Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Plan and organize accommodation, catering and other hotel services.
• Promote and market the business.
• Assume authority for the total hotel in the absence of the General Manager and serve as Assistant General Manager for all activities within the hotel.
• Ensure that each department head is aware of operational goals and is supplied with the necessary tools to accomplish them.
• Manage budgets and financial plans.
• Maintain statistical and financial records.
• Achieve profit targets.
• Recruit, train and monitor staff.
• Plan work schedules.
• Meet and greet customers.
• Deal with customer complaints and comments.
• Address problems and troubleshoot.
• Ensure events and conferences run smoothly.
• Supervise maintenance, supplies and furnishings.
• Deal with contractors and suppliers.
• Ensure security is effective.
• Carry out inspections of property and services.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.

• Responsible for all household staff and for effective liaison with all colleagues.
• Deputized in Management's absence.
• Completed such aspects of general administration, e.g. weekly stock and consumption account, bed book, guest list etc, as required by Management.
• Prepared all household staff rotas and duties, excluding kitchen.
• Ensured that Excellence Hotels operates to the standards required management.
• In liaison with Management, completed the induction of all new household staff.
• Ensured that all household staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.
• Supervised and assisted the Management in the service of meals.

• Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, and Safety functions, as well as other functions as assigned.
• Directed and monitored the activities and performance of the Hotel operational teams.
• Provided counsel, advice, and assistance to aid executive committee members and department heads in achieving their short and long-term objectives.
• Implemented Hotel policies, procedures and the overall operating philosophy.
• Prepared and administered assigned budgets to ensure that financial goals for the Hotel were met.
• Assisted the Manager in fiscal planning and budget consolidation for the Hotel.
• Ensured regulatory compliance in all assigned functions, ensuring that all policies and practices were in compliance with both required standards and corporate standards.
• Ensured that the highest standards of guest and client service were available through both front of the house and convention services areas.
• Represented Excellence Hotels to the employees, guests, patrons, and the community.
• Ensured sub-rents were operating within the bounds of their lease and ensured hotel policies and procedures, as applicable to the sub-rents, were met.

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