123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Manager
SUMMARY: Top notch Manager with great experience in the day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservation), banqueting and housekeeping.
Summary of Qualifications
Over eight years experience.
Thorough knowledge of all hotels operations.
Excellent oral, written and training communication skills
Excellent guest relations skills especially in creating "special touches" and resolving Guest concerns.
Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems.
Excellent eye for details, can identify and carry out actions to improve the appearance of the property, and employees as well as establish special actions that exceed guest's expectations.
Positive, energetic, upbeat approach to employee relations and guest complaints.
Excellent computer skills especially word processing, hotel operating systems and spreadsheet creation.
Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
Great ability to ensure professional, positive employee attitude and attentiveness.
Exceptional ability to promote good employee communication through feedback, oral and written communication, and excellent training.
Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, and Safety functions, as well as other functions as assigned.
Directed and monitored the activities and performance of the Hotel operational teams.
Provided counsel, advice, and assistance to aid executive committee members and department heads in achieving their short and long-term objectives.
Implemented Hotel policies, procedures and the overall operating philosophy.
Prepared and administered assigned budgets to ensure that financial goals for the Hotel were met.
Assisted the Manager in fiscal planning and budget consolidation for the Hotel.
Ensured regulatory compliance in all assigned functions, ensuring that all policies and practices were in compliance with both required standards and corporate standards.
Ensured that the highest standards of guest and client service were available through both front of the house and convention services areas.
Represented Excellence Hotels to the employees, guests, patrons, and the community.
Ensured sub-rents were operating within the bounds of their lease and ensured hotel policies and procedures, as applicable to the sub-rents, were met.
Bachelor's Degree in Hospitality Management University of New York (1998)