Hotel Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Manager

SUMMARY:   Top notch Manager with great experience in the day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservation), banqueting and housekeeping.

Summary of Qualifications

  • Over eight years experience.
  • Thorough knowledge of all hotels operations.
  • Excellent oral, written and training communication skills
  • Excellent guest relations skills especially in creating "special    touches" and resolving Guest concerns.
  • Strong analytical skills including trend analysis and the ability    to develop new tactics to resolve problems.
  • Excellent eye for details, can identify and carry out actions to    improve the appearance of the property, and employees as    well as establish special actions that exceed guest's    expectations.
  • Positive, energetic, upbeat approach to employee relations    and guest complaints.
  • Excellent computer skills especially word processing, hotel    operating systems and spreadsheet creation.
  • Remarkable ability to ensure proper selection, training,    motivation and counseling of all employees.
  • Great ability to ensure professional, positive employee attitude    and attentiveness.
  • Exceptional ability to promote good employee communication    through feedback, oral and written communication, and    excellent training.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Manager
    • Plan and organize accommodation, catering and other hotel services.
    • Promote and market the business.
    • Assume authority for the total hotel in the absence of the General Manager and serve as Assistant General Manager for all activities within the hotel.
    • Ensure that each department head is aware of operational goals and is supplied with the necessary tools to accomplish them.
    • Manage budgets and financial plans.
    • Maintain statistical and financial records.
    • Achieve profit targets.
    • Recruit, train and monitor staff.
    • Plan work schedules.
    • Meet and greet customers.
    • Deal with customer complaints and comments.
    • Address problems and troubleshoot.
    • Ensure events and conferences run smoothly.
    • Supervise maintenance, supplies and furnishings.
    • Deal with contractors and suppliers.
    • Ensure security is effective.
    • Carry out inspections of property and services.
    • Ensure compliance with licensing laws, health and safety and other statutory regulations.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Manager
    • Responsible for all household staff and for effective liaison with all colleagues.
    • Deputized in Management's absence.
    • Completed such aspects of general administration, e.g. weekly stock and consumption account, bed book, guest list etc, as required by Management.
    • Prepared all household staff rotas and duties, excluding kitchen.
    • Ensured that Excellence Hotels operates to the standards required management.
    • In liaison with Management, completed the induction of all new household staff.
    • Ensured that all household staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.
    • Supervised and assisted the Management in the service of meals.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Management Trainee (under supervision)
    • Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, and Safety functions, as well as other functions as assigned.
    • Directed and monitored the activities and performance of the Hotel operational teams.
    • Provided counsel, advice, and assistance to aid executive committee members and department heads in achieving their short and long-term objectives.
    • Implemented Hotel policies, procedures and the overall operating philosophy.
    • Prepared and administered assigned budgets to ensure that financial goals for the Hotel were met.
    • Assisted the Manager in fiscal planning and budget consolidation for the Hotel.
    • Ensured regulatory compliance in all assigned functions, ensuring that all policies and practices were in compliance with both required standards and corporate standards.
    • Ensured that the highest standards of guest and client service were available through both front of the house and convention services areas.
    • Represented Excellence Hotels to the employees, guests, patrons, and the community.
    • Ensured sub-rents were operating within the bounds of their lease and ensured hotel policies and procedures, as applicable to the sub-rents, were met.

    Education

    Bachelor's Degree in Hospitality Management
    University of New York (1998)




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