Hotel Housekeeping Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Housekeeping Manager

SUMMARY:   Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.

Summary of Qualifications

  • More than eight years experience.
  • Thorough knowledge of methods of cleaning rooms and    laundering.
  • Great knowledge of the proper use and storage of cleaning    chemicals.
  • Considerable knowledge of such equipment as vacuums,    commercial washers and dryers.
  • In-depth ability to select, train, evaluate, motivate and    discipline as needed.
  • Proven ability to operate the department within the budget by    appropriately forecasting and scheduling staff members.
  • Strong working knowledge of all Housekeeping administrative    functions to include scheduling, status, payroll and other    clerical areas.
  • Great working knowledge of material control to include    purchasing requisitioning of departmental supplies.
  • Considerable computer software knowledge to include Word    and Excel.
  • Remarkable ability to lead, guide, direct, develop and motivate    people at all levels.
  • Strong written and verbal communications skills.
  • Excellent interpersonal, customer service, team building and    problem solving skills.
  • In-depth ability to speak, write, read and understand English    and Spanish.
  • Uncommon ability to calmly handle difficult situations.
  • Immense ability to stoop, bend, push, pull, and carry up to 75    pounds; maneuver in hotel areas, up and down stairs and    reach above shoulder level.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Housekeeping Manager
    • Manage the day-to-day activities of the housekeeping department.
    • Plan, schedule, and organize work to ensure proper coverage.
    • Communicate and enforce policies and procedures.
    • Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
    • Develop and implement procedures for managing quality of housekeeping and laundry services.
    • Control expenses within all areas of housekeeping.
    • Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
    • Conduct pre-shift meeting and review all information pertinent to the day's activities.
    • Establish par levels for supplies and equipment.
    • Replenish shortages and other business supplies for daily business.
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Housekeeping Manager
    • Assumed overall control and responsibility in the absence of the Housekeeping Manager.
    • Inspected guest rooms to ensure the highest cleaning standards are met.
    • Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.
    • Interviewed applicants and hired qualified candidates.
    • Executed and issued notices of disciplinary action and positive feedback.
    • Ensured all team members follow hotel policies and procedures.
    • Expedited and oversaw special requests from the Front Desk.
    • Attended management meetings.
    • Developed teams and its members.
    • Motivated employees to provide superior customer service to guests.
    • Monitored job performance daily.
    • Met the attendance guidelines of the job and adhered to departmental and company policies.
    • Monitored the day-to-day operations of scheduling functions understanding labor standards.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Housekeeping Supervisor
    • Performed daily opening and closing of Housekeeping.
    • Checked rooms inventory, assigned rooms to housekeeping staff.
    • Inspected rooms and public areas thorough throughout entire hotel.
    • Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
    • Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
    • Ensured highest productivity and efficiency in Housekeeping operations.
    • Managed Lost & Found program and Key Control Program.
    • Ensured stock rooms and carts were maintained with sufficient supplies.
    • Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.
    • Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.
    • Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
    • Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.
    • Promoted team member empowerment and loyalty.
    • Provided training to new employees, and monthly safety training, effectively preventing injuries.
    • Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
    • Communicated effectively with all hotel departments for all guest and operational needs.
    • Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

    Education

    Associate Degree in Hospitality Management
    University of New York (1998)




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