Hotel Housekeeping Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Manage the day-to-day activities of the housekeeping department.
• Plan, schedule, and organize work to ensure proper coverage.
• Communicate and enforce policies and procedures.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing quality of housekeeping and laundry services.
• Control expenses within all areas of housekeeping.
• Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct pre-shift meeting and review all information pertinent to the day's activities.
• Establish par levels for supplies and equipment.
• Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.

• Assumed overall control and responsibility in the absence of the Housekeeping Manager.
• Inspected guest rooms to ensure the highest cleaning standards are met.
• Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.
• Interviewed applicants and hired qualified candidates.
• Executed and issued notices of disciplinary action and positive feedback.
• Ensured all team members follow hotel policies and procedures.
• Expedited and oversaw special requests from the Front Desk.
• Attended management meetings.
• Developed teams and its members.
• Motivated employees to provide superior customer service to guests.
• Monitored job performance daily.
• Met the attendance guidelines of the job and adhered to departmental and company policies.
• Monitored the day-to-day operations of scheduling functions understanding labor standards.

• Performed daily opening and closing of Housekeeping.
• Checked rooms inventory, assigned rooms to housekeeping staff.
• Inspected rooms and public areas thorough throughout entire hotel.
• Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
• Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
• Ensured highest productivity and efficiency in Housekeeping operations.
• Managed Lost & Found program and Key Control Program.
• Ensured stock rooms and carts were maintained with sufficient supplies.
• Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.
• Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.
• Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
• Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.
• Promoted team member empowerment and loyalty.
• Provided training to new employees, and monthly safety training, effectively preventing injuries.
• Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
• Communicated effectively with all hotel departments for all guest and operational needs.
• Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

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