123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Housekeeping Manager
SUMMARY: Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.
Summary of Qualifications
More than eight years experience.
Thorough knowledge of methods of cleaning rooms and laundering.
Great knowledge of the proper use and storage of cleaning chemicals.
Considerable knowledge of such equipment as vacuums, commercial washers and dryers.
In-depth ability to select, train, evaluate, motivate and discipline as needed.
Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.
Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas.
Great working knowledge of material control to include purchasing requisitioning of departmental supplies.
Considerable computer software knowledge to include Word and Excel.
Remarkable ability to lead, guide, direct, develop and motivate people at all levels.
Strong written and verbal communications skills.
Excellent interpersonal, customer service, team building and problem solving skills.
In-depth ability to speak, write, read and understand English and Spanish.
Uncommon ability to calmly handle difficult situations.
Immense ability to stoop, bend, push, pull, and carry up to 75 pounds; maneuver in hotel areas, up and down stairs and reach above shoulder level.
Performed daily opening and closing of Housekeeping.
Checked rooms inventory, assigned rooms to housekeeping staff.
Inspected rooms and public areas thorough throughout entire hotel.
Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
Ensured highest productivity and efficiency in Housekeeping operations.
Managed Lost & Found program and Key Control Program.
Ensured stock rooms and carts were maintained with sufficient supplies.
Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.
Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.
Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.
Promoted team member empowerment and loyalty.
Provided training to new employees, and monthly safety training, effectively preventing injuries.
Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
Communicated effectively with all hotel departments for all guest and operational needs.
Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.
Associate Degree in Hospitality Management University of New York (1998)