Hotel Guest Services Representative Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Guest Services Representative

SUMMARY:   Profoundly gifted and resourceful Hotel Guest Services Representative with over four years experience in checking guests in and out of hotel in a pleasant, professional and efficient manner.

Summary of Qualifications

  • Exceptional ability to speak clearly and listen carefully.
  • Profound ability to use personal judgment and specialized    knowledge to give information to people.
  • Excellent ability to communicate well with many different kinds    of people.
  • Profound ability to change easily and frequently from one    activity to another such as from typing to interviewing, to    searching in a directory, to using a telephone.
  • Uncommon ability to use eyes, hands, and fingers accurately    while operating a switchboard or computer keyboard.
  • Immense ability to exert up to 20 pounds of force    occasionally.
  • Exceptional ability to read, write and speak English.
  • Great organizational skills.
  • Strong ability to work independently.
  • Uncommon ability to stand for long periods of time.
  • Excellent people skills and ability to meet and exceed    customer expectations.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Guest Services Representative
    • Greet, register, and assign rooms to guests.
    • Issue room key and escort instructions to Bellperson or directly to guest as appropriate, without announcing room numbers.
    • Date-stamp, sort and rack incoming mail and messages.
    • Transmit and receive messages using equipment such as telephone, fax and switchboard.
    • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
    • Keep records of room availability and guests' accounts.
    • Compute bill, collect payment and make change for guests.
    • Make, confirm and cancel reservations for guests.
    • Post charges such as room, food, liquor and telephone by hand or machine.
    • Make restaurant, transportation and entertainment reservations for guests.
    • Deposit guests' valuables in hotel safe or safe-deposit box.
    • Order complimentary flowers or champaign for special guests at management's direction.
    • Understand and enforce the hotel company credit policies.
    • Account for all cash and make deposits in accordance with hotel and company policies.
    • Communicate effectively with other front office and hotel departments.
    • Report to work for scheduled shift, on time and in uniform in accordance with company policy.
    • Perform other related duties as required

    Education

    High School Diploma (2002)




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