Hotel Guest Services Representative Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

We welcome you to JobBank USA and hope your job hunting experience is a pleasant one. We hope you find our resources useful.

"Professional Resume Writing Services" - Click Here

"Instant Cover Letters" - Click Here

"Amazing Resume Creator" - Click Here

AMY SMITH
123 Main Street � Atlanta, Georgia � 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

��

Objective: Seek the Position of Hotel Guest Services Representative

SUMMARY: Profoundly gifted and resourceful Hotel Guest Services Representative with over four years experience in checking guests in and out of hotel in a pleasant, professional and efficient manner.

Summary of Qualifications

Exceptional ability to speak clearly and listen carefully.

Profound ability to use personal judgment and specialized knowledge to give information to people.

Excellent ability to communicate well with many different kinds of people.

Profound ability to change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

Uncommon ability to use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Immense ability to exert up to 20 pounds of force occasionally.

Exceptional ability to read, write and speak English.

Great organizational skills.

Strong ability to work independently.

Uncommon ability to stand for long periods of time.

Excellent people skills and ability to meet and exceed customer expectations.

Professional Experience

Excellence Hotels & Towers, Minneapolis, MN
2002 - Present

Guest Services Representative

Greet, register, and assign rooms to guests.
Issue room key and escort instructions to Bellperson or directly to guest as appropriate, without announcing room numbers.
Date-stamp, sort and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephone, fax and switchboard.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts.
Compute bill, collect payment and make change for guests.
Make, confirm and cancel reservations for guests.
Post charges such as room, food, liquor and telephone by hand or machine.
Make restaurant, transportation and entertainment reservations for guests.
Deposit guests' valuables in hotel safe or safe-deposit box.
Order complimentary flowers or champaign for special guests at management's direction.
Understand and enforce the hotel company credit policies.
Account for all cash and make deposits in accordance with hotel and company policies.
Communicate effectively with other front office and hotel departments.
Report to work for scheduled shift, on time and in uniform in accordance with company policy.
Perform other related duties as required

Education

High School Diploma (2002)

"Amazing Resume Creator" - Click Here

"Instant Cover Letters" - Click Here

"Professional Resume Writing Services" - Click Here