AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Gift Shop Supervisor
SUMMARY: Highly knowledgeable, skillful and energetic Hotel Gift Shop Supervisor with more than four years experience in supervising a hotel gift shop to provide products and service to meet hotel guests' needs.
Summary of Qualifications
Great working knowledge of retail sales principles and merchandising techniques.
Remarkable knowledge of basic accounting and financial reporting procedures.
Immense ability to work cooperatively with others and direct, as a lead-worker, a large, diverse, rotating staff of volunteers.
Strong ability to multi-task.
Excellent oral and written communication skills and a willingness to gain an understanding of the activities and amenities specific to the hotel.
Exceptional ability to effectively interpret and disseminate information in group and individual settings.
Uncommon ability to work under pressure, prioritize tasks, and work effectively with frequent interruptions.
Excellent cash handling skills.
Thorough working knowledge of computers and electronic data processing.
Considerable working knowledge of modern office practices and procedures.
Huge ability to use basic office equipment.
Profound ability to follow through to ensure guest satisfaction.
Research, purchase, price, display and sell gift shop merchandise.
Develop and implement plans for gift shop layout and fixtures.
Develop merchandise inventory plan and budget estimates for gift shop.
Develop merchandise selection criteria which supports the education, conservation, and entertainment mission of the hotel.
Develop pricing policies for merchandise.
Identify merchandise vendors and negotiate orders to establish and maintain inventory.
Establish record keeping systems, and maintain records and accounts for the gift shop.
Prepare reports as directed.
As lead-worker, train, supervise, and schedule work for gift shop staff, including volunteers and "Green Thumb" program employee(s), as directed.
Design and set up store displays that reflect the mission of the Hotel and support current marketing and educational programs.
Handle shipping and receiving of gift shop merchandise.
Attend local and regional gift shows to purchase merchandise.
Responsible for preparing daily cash receipts records; report cash and credit card deposits; reconcile general ledger for gift shop and Hotel user fee receipts.
Disburse gift shop revenue to specialized accounts, under direction.
Initiate and prepare purchase requisitions for merchandise and prepare request for payment of invoices.
Organize and maintain vendor files, conduct annual inventory, and compile statistical records.
Organize and develop computerized spreadsheets on daily, monthly, and yearly basis.
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