Hotel General Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
• Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.
• Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
• Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
• Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
• Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
• Performed other duties and responsibilities as assigned.

• Managed the Reception team to ensure that our guests received exceptional service and want to return.
• Ensured all guest requests were dealt with efficiently.
• Performed day to day running of Reception, ensuring check in and check outs ran smoothly and to all Excellence Hotels standards.
• Ensured all billing procedures were followed correctly and accurately at all times.
• Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
• Ensured all reservations were taken correctly to hotel and Excellent Hotel standards, and inputted accurately.
• Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales targets.
• Answered hotel switchboard and ensured that all queries were actioned or passed onto the relevant person in the Hotel.
• Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
• Performed training and management of the Reception and Nights team.

• Assisted the Manager in directing and controlling the activities of the Front Office, Reservations, Guest Activities, and ensured adherence to the Excellence Hotel standards, policies and procedures.
• Ensured that qualified personnel were selected, hired and trained in all areas of responsibility.
• Ensured that all personnel were kept well informed of department objectives and policies.
• Ensured that the proper image was being maintained by all Team Members with respect to grooming and uniform standards.
• Supported and participated in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• Displayed fair treatment with respect to disciplinary action and provided supportive documentations.
• Prepared all necessary forecasts; worked closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
• Kept all departments notified of any fluctuations in business levels, special guests, groups, etc.
• Established and maintained close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Developed relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• Made suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Monitored and analyzed the payroll for Rooms Division to ensure maximum effectiveness towards guests services while realizing full profit potential.

• Maintained awareness of undesirable persons on hotel premises.
• Contacted security where necessary.
• Ensured all closing duties for staff were completed before staff signed out.
• Conducted ongoing training with existing associates as necessary.
• Provided feedback to staff on their performance.
• Handled disciplinary problems and counseled employees.
• Fostered and promoted a cooperative working climate, maximizing productivity and employee morale.
• Prepared and submitted daily/weekly payroll records.
• Completed work orders for maintenance repairs and submit to Engineering.
• Contacted Engineering directly for urgent repairs.
• Documented pertinent information in department log book/daily checklist.
• Reviewed the arrival report for accuracy and completeness.
• Ensured that all VIPs were pre-registered according to standards.
• Monitored VIP arrivals.
• Worked closely with housekeeping to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
• Printed special requests report and block according to specifications.

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