123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel General Manager
SUMMARY: Extremely creative, knowledgeable and resourceful Hotel Assistant General Manager with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
Summary of Qualifications
Over ten years experience.
Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
Strong ability to read, write and speak English language fluently.
Uncommon knowledge of Spanish, French and Creole languages fluently.
Considerable Microsoft Office skills as well as General Brand System.
Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.
Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
Proven ability to build positive team spirit.
Profound ability to delegate work assignments; provide recognition for results.
Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
Uncommon ability to prioritize and plan work activities.
Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.
Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
Performed other duties and responsibilities as assigned.