Hotel General Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel General Manager

SUMMARY:   Extremely creative, knowledgeable and resourceful Hotel Assistant General Manager with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

Summary of Qualifications

  • Over ten years experience.
  • Exceptional ability to communicate, both verbally and written,    effectively with guests, vendors and co-workers.
  • Strong ability to read, write and speak English language    fluently.
  • Uncommon knowledge of Spanish, French and Creole    languages fluently.
  • Considerable Microsoft Office skills as well as General Brand    System.
  • Remarkable ability to identify and resolve problems in a timely    manner; develop alternative solutions; and use reason even    when dealing with emotional topics.
  • Great ability to manage difficult or emotional customer    situations; respond promptly to customer needs; and respond    to requests for service and assistance.
  • Proven ability to build positive team spirit.
  • Profound ability to delegate work assignments; provide    recognition for results.
  • Strong ability to look for ways to improve and promote quality;    demonstrate accuracy and thoroughness.
  • Uncommon ability to prioritize and plan work activities.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Assistant General Manager
    • Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
    • Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.
    • Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
    • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
    • Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
    • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
    • Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
    • Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
    • Performed other duties and responsibilities as assigned.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Front Office Manager
    • Managed the Reception team to ensure that our guests received exceptional service and want to return.
    • Ensured all guest requests were dealt with efficiently.
    • Performed day to day running of Reception, ensuring check in and check outs ran smoothly and to all Excellence Hotels standards.
    • Ensured all billing procedures were followed correctly and accurately at all times.
    • Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
    • Ensured all reservations were taken correctly to hotel and Excellent Hotel standards, and inputted accurately.
    • Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales targets.
    • Answered hotel switchboard and ensured that all queries were actioned or passed onto the relevant person in the Hotel.
    • Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
    • Performed training and management of the Reception and Nights team.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Front Office assistant Manager
    • Assisted the Manager in directing and controlling the activities of the Front Office, Reservations, Guest Activities, and ensured adherence to the Excellence Hotel standards, policies and procedures.
    • Ensured that qualified personnel were selected, hired and trained in all areas of responsibility.
    • Ensured that all personnel were kept well informed of department objectives and policies.
    • Ensured that the proper image was being maintained by all Team Members with respect to grooming and uniform standards.
    • Supported and participated in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
    • Displayed fair treatment with respect to disciplinary action and provided supportive documentations.
    • Prepared all necessary forecasts; worked closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
    • Kept all departments notified of any fluctuations in business levels, special guests, groups, etc.
    • Established and maintained close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
    • Developed relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
    • Made suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
    • Monitored and analyzed the payroll for Rooms Division to ensure maximum effectiveness towards guests services while realizing full profit potential.

    Excellence Hotels & Towers, Minneapolis, MN
    1996 - 1998

    Front Office Supervisor
    • Maintained awareness of undesirable persons on hotel premises.
    • Contacted security where necessary.
    • Ensured all closing duties for staff were completed before staff signed out.
    • Conducted ongoing training with existing associates as necessary.
    • Provided feedback to staff on their performance.
    • Handled disciplinary problems and counseled employees.
    • Fostered and promoted a cooperative working climate, maximizing productivity and employee morale.
    • Prepared and submitted daily/weekly payroll records.
    • Completed work orders for maintenance repairs and submit to Engineering.
    • Contacted Engineering directly for urgent repairs.
    • Documented pertinent information in department log book/daily checklist.
    • Reviewed the arrival report for accuracy and completeness.
    • Ensured that all VIPs were pre-registered according to standards.
    • Monitored VIP arrivals.
    • Worked closely with housekeeping to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
    • Printed special requests report and block according to specifications.

    Education

    Bachelor's Degree in Hospitality Management
    University of New York (1996)




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