123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Front Office Manager
SUMMARY: Top notch Hotel Front Office Manager with huge background in supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.
Summary of Qualifications
Great financial management experience (e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning).
Strong knowledge of property management systems.
In-depth technical proficiency in Microsoft applications.
Strong ability to solve problems - identify and find solutions.
Considerable legal knowledge related to hotel issues, including rental contracts.
Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA)
Excellent communication skills - both verbal and written.
Excellent organization and time management skills.
Remarkable interpersonal skills.
Excellent listening skills.
Deep and advanced accounting and mathematical skills.
Exceptional ability to work well in a team.
Uncommon ability to adaptable easily and learn quickly.
Enviable ability to multi-task, remain calm and professional under stress.
Exceptional ability to maintain a positive attitude, handle conflict and confrontation.
Proven ability to establish structure and discipline in a department.
Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives.
Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.
Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.
Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Performed all front office duties when necessary.
Prepared front office activity reports for review.
Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.
Participated in formulating selling strategies and rate structures.
Performed quality control audits and ensured hotel credit policies were enforced.
Bachelor's Degree in Hospitality Management University of New York (1998)