Hotel Front Office Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com

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Objective:   Seek the Position of Hotel Front Office Manager

SUMMARY:   Top notch Hotel Front Office Manager with huge background in supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll.

Summary of Qualifications

  • Great financial management experience (e.g., ability to    analyze P&L statements, develop operating budgets,    forecasting and capital expenditure planning).
  • Strong knowledge of property management systems.
  • In-depth technical proficiency in Microsoft applications.
  • Strong ability to solve problems - identify and find solutions.
  • Considerable legal knowledge related to hotel issues, including    rental contracts.
  • Profound knowledge of governmental regulations and safety    standards (OSHA, EPA, ADA)
  • Excellent communication skills - both verbal and written.
  • Excellent organization and time management skills.
  • Remarkable interpersonal skills.
  • Excellent listening skills.
  • Deep and advanced accounting and mathematical skills.
  • Exceptional ability to work well in a team.
  • Uncommon ability to adaptable easily and learn quickly.
  • Enviable ability to multi-task, remain calm and professional    under stress.
  • Exceptional ability to maintain a positive attitude, handle    conflict and confrontation.
  • Proven ability to establish structure and discipline in a    department.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Front Office Manager
    • Create and produce reports as required.
    • Coordinate schedules, payroll and expenses to meet or fall below budget.
    • Participates in property initiatives.
    • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.
    • Ensure that all accounting transaction and cash handling procedures are in compliance.
    • Relive front office departments for breaks/lunches.
    • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
    • Pro actively identify potential guest issues.
    • Assist housekeeping in day-to-day activities.
    • Recruit, hire, train and retain associates for all supervised departments.
    • Develop monthly training items to foster development and cross training with other departments.
    • Perform associate evaluations, provide coaching and development.
    • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Front Office Manager
    • Developed and implemented strategies for front office, bellstand, parking, concierges, etc. that support achievement of the hotel's goals.
    • Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.
    • Analyzed business forecasts and schedules accordingly.
    • Ensured front desk handles billing and cash in accordance with hotel's standards.
    • Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
    • Developed and implemented strategies and practices which support employee engagement.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Front Office Supervisor
      Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives.
    • Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.
    • Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
    • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.
    • Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
    • Performed all front office duties when necessary.
    • Prepared front office activity reports for review.
    • Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.
    • Participated in formulating selling strategies and rate structures.
    • Performed quality control audits and ensured hotel credit policies were enforced.

    Education

    Bachelor's Degree in Hospitality Management
    University of New York (1998)



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