Hotel Front Desk Supervisor Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Front Desk Supervisor

SUMMARY:   Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services); setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employees.

Summary of Qualifications

  • Great ability to communicate effectively in English both oral    and written form.
  • Excellent interpersonal skills to deal effectively with all    business contacts.
  • Exceptional ability to maintain a professional, neat and well-   groomed appearance adhering to standards.
  • Uncommon ability to work varied shifts to include weekends    and holidays.
  • Solid experience in developing, implementing and evaluating    guest service standards.
  • Strong technical knowledge of property management systems.
  • In-depth knowledge of PC software (Microsoft Office).
  • Excellent organizational skills to function effectively under time    constraints, within established deadlines.
  • Uncommon ability to give attention to detail.
  • Remarkable and effective listening abilities and strong    judgment skills.
  • Strong ability to maintain physical stamina and proper mental    attitude to deal effectively with owners, guests, management,    employees, and outside contacts while working under pressure    and meeting deadlines.
  • Great ability to work indoors, with frequent cold or warm    temperatures.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Front Desk Supervisor
    • Oversee and supervise all duties performed by all Front Office employees.
    • Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques.
    • Ensure that all Front Office employees complete their essential duties before their departure.
    • Ensure that all Front Office employees are posted at their stations at posted time.
    • Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
    • Assist with any scheduled shift problems on the night audit shifts.
    • Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
    • Monitor and maintain proper Front Office operational supplies.
    • Accountable for meeting and coming in under payroll and expense budgets.
    • Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
    • Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
    • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
    • Maintain cleanliness and organization of back office, front desk, and front desk closet.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Front Desk Clerk
    • Greeted, registered, and assigned rooms to guests.
    • Verified customers' credit, and established how the customer will pay for the accommodation.
    • Kept records of room availability and guests' accounts, manually or using computers.
    • Computed bills, collected payments, and made change for guests.
    • Performed simple bookkeeping activities, such as balancing cash accounts.
    • Issued room keys and escorted instructions to bellhops.
    • Reviewed accounts and charges with guests during the check out process.
    • Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
    • Transmitted and received messages, using telephones or telephone switchboards.
    • Contacted housekeeping or maintenance staff when guests report problems.

    Education

    High School Diploma (2000)




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