123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Hotel Front Desk Supervisor
SUMMARY: Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services); setting and maintaining high level of guest service; providing support for the line staff; providing training, coaching, counseling, and disciplining of all the front office shift employees.
Summary of Qualifications
Great ability to communicate effectively in English both oral and written form.
Excellent interpersonal skills to deal effectively with all business contacts.
Exceptional ability to maintain a professional, neat and well- groomed appearance adhering to standards.
Uncommon ability to work varied shifts to include weekends and holidays.
Solid experience in developing, implementing and evaluating guest service standards.
Strong technical knowledge of property management systems.
In-depth knowledge of PC software (Microsoft Office).
Excellent organizational skills to function effectively under time constraints, within established deadlines.
Uncommon ability to give attention to detail.
Remarkable and effective listening abilities and strong judgment skills.
Strong ability to maintain physical stamina and proper mental attitude to deal effectively with owners, guests, management, employees, and outside contacts while working under pressure and meeting deadlines.
Great ability to work indoors, with frequent cold or warm temperatures.