Hotel Conference & Convention Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Conference/Convention Manager

SUMMARY:   Top class Hotel Manager with great experience in managing and coordinating all conferences, meetings, group functions and group activities booked through the sales department.

Summary of Qualifications

  • Over eight years experience.
  • Exceptional knowledge of hotel sales and catering.
  • Strong ability to travel to attend workshops, tradeshows,    conventions, etc.
  • Immense ability to assume responsibility/accountability.
  • Remarkable knowledge of Spanish and French languages.
  • Strong ability to create courteous, friendly, professional work    environment.
  • Profound ability to think and solve problems creatively.
  • Uncommon solid skills selling and negotiating    programs/projects.
  • Strong background in selling rooms, F&B, Catering, Meeting    Rooms, and A/V.
  • Thorough knowledge of sales techniques.
  • Uncommon passion asking for business and closing sales.
  • Track record developing long term business relationships.
  • Proven ability to maintain consistent verbal and written    communication with clients.
  • Excellent phone sales skills.
  • Considerable ability to instill a guest service attitude in all    employees.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Conference/Convention Manager
    • Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
    • Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
    • Work with sales staff to service and solicit new business.
    • Monitor and handle inquiry calls and provide client proposals.
    • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
    • Assist in the preparation of the departmental budget and implementation of the Hotel's catering and conference strategy.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Conference/Convention Manager
    • Worked a varied schedule that included evenings, nights, and week-ends.
    • Responsible for managing account base, which consisted of unsolicited inquiries with emphasis on social market, repeat business from the same origin and appropriate accounts as assigned.
    • Responsible for the sale of the business, then arranged for servicing the entire customer needs for food and beverage and meeting rooms.
    • Solicited new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
    • Prepared correspondence to customers, internal booking reports and file maintenance.
    • Participated in daily Excellence Hotel meeting, pre-convention meetings, training and other sales-related meetings as required.
    • Worked with other departments within the hotel to provide quality service to customers.
    • Attended trade shows, community events and industry meetings.
    • Developed/maintained knowledge of market trends, competition and customers.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Management Trainee (under supervision)
    • Coordinated and directed catering activities.
    • Planned and supervised all catered functions.
    • Coordinated staff, supplies, and availability of location for catered functions, including the electrical needs, table and chair rental, and set-up.
    • Typed and distributed party slips.
    • Billed provisions and labor for all catered functions.
    • Maintained records of past catering events.
    • Coordinated and directed grill activities.
    • Oversaw scheduling of hours of operation for the grill.
    • Oversaw ordering of food and supplies for the grill.
    • Oversaw maintenance of food and equipment inventory for the grill.
    • Oversaw individuals responsible for all cash receipts and payables.
    • Set up cash drawers - kept cash on hand, and covered grill and cash register when needed.
    • Oversaw management of the grill concession and summer van operations.
    • Provided monthly financial statements, and other reports as required.
    • Developed and maintained operating and capital budgets for the grill.
    • Oversaw grill point of sale system.
    • Ensured all policies regarding safety and sanitation were adhered to.

    Education

    Alcohol Awareness Certification and Minneapolis Food Service Permit Bachelor's Degree in Hospitality Management
    University of New York (1998)




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