AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Conference/Convention Manager
SUMMARY: Top class Hotel Manager with great experience in managing and coordinating all conferences, meetings, group functions and group activities booked through the sales department.
Summary of Qualifications
Over eight years experience.
Exceptional knowledge of hotel sales and catering.
Strong ability to travel to attend workshops, tradeshows, conventions, etc.
Immense ability to assume responsibility/accountability.
Remarkable knowledge of Spanish and French languages.
Strong ability to create courteous, friendly, professional work environment.
Profound ability to think and solve problems creatively.
Uncommon solid skills selling and negotiating programs/projects.
Strong background in selling rooms, F&B, Catering, Meeting Rooms, and A/V.
Thorough knowledge of sales techniques.
Uncommon passion asking for business and closing sales.
Track record developing long term business relationships.
Proven ability to maintain consistent verbal and written communication with clients.
Excellent phone sales skills.
Considerable ability to instill a guest service attitude in all employees.
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
Work with sales staff to service and solicit new business.
Monitor and handle inquiry calls and provide client proposals.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Assist in the preparation of the departmental budget and implementation of the Hotel's catering and conference strategy.
Worked a varied schedule that included evenings, nights, and week-ends.
Responsible for managing account base, which consisted of unsolicited inquiries with emphasis on social market, repeat business from the same origin and appropriate accounts as assigned.
Responsible for the sale of the business, then arranged for servicing the entire customer needs for food and beverage and meeting rooms.
Solicited new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Prepared correspondence to customers, internal booking reports and file maintenance.
Participated in daily Excellence Hotel meeting, pre-convention meetings, training and other sales-related meetings as required.
Worked with other departments within the hotel to provide quality service to customers.
Attended trade shows, community events and industry meetings.
Developed/maintained knowledge of market trends, competition and customers.
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