Hotel Concierge Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Concierge

SUMMARY:   Profoundly Talented and resourceful Hotel Concierge with more than six years experience in assisting with guests with reservations, area locations and any other personal needs they may have.

Summary of Qualifications

  • Strong knowledge of the surrounding area and all recreational,    hospitality and business related information.
  • Outstanding customer service skills and great ability to    understand customers' needs.
  • Strong decision making ability.
  • Possess excellent organizational, communication and selling    skills.
  • Greatly technically proficient with computer skills.
  • Exceptional ability to learn and work on multiple systems.
  • In-depth ability to follow instructions and establish    procedures.
  • Profound ability to be proactively accessible and responsive to    all customers, using a variety of methods, including physical    availability on the floor, bulletin boards, and demonstrations.
  • Superior spelling skills, and ability to perform simple math    operations (addition, subtraction, multiplication, and division).
  • Uncommon ability to take a creative and analytical approach    to problem-solving.
  • Excellent interpersonal skills and ability to communicate    effectively with customers, other team members and    leadership.
  • Deep understanding of department operations.
  • Complete awareness of hotel trends and industry trends.
  • Great knowledge in the use of security systems.
  • Huge knowledge of hotel services, local events and venues    and transportation options.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Hotel Concierge
    • Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.
    • Display a warm friendly, professional greeting to all who enter the Hotel.
    • Maintain a log book in a professional and informative manner.
    • Train and handle emergency situations in a calm and efficient manner.
    • Handle customer and tenant requests for information and services.
    • Responsible for the safety of all customers and minimize the potential for fire and accidents.
    • Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans.
    • Market the project and coordinate guests, tenants, and visitors 19 needs.
    • Put customer service first.
    • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights.
    • Maintain a file on Community services including transportation sources, accommodations, and referral contacts.
    • Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
    • Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Front Desk Clerk
    • Met the desk agents to get any pertinent information.
    • Reviewed Front Desk logbook for any other information or incidents.
    • Reviewed all arrivals noting any special requests or challenges.
    • Re iewed all departures to ensure billing was correct.
    • Assessed whether any guest relocation was necessary.
    • Made sure all shifts were covered as scheduled, covered as necessary.
    • Followed established key control policy.
    • Ensured proper credit policies were followed.
    • Ensured the proper completion of the desk agents AM/PM checklist.
    • Handled guest situations as they arose in a calm professional manner.
    • Assisted guests with services and requests.
    • Performed all other duties as directed by immediate supervisors.

    Education

    High School Diploma (2000)




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