AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Concierge
SUMMARY: Profoundly Talented and resourceful Hotel Concierge with more than six years experience in assisting with guests with reservations, area locations and any other personal needs they may have.
Summary of Qualifications
Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
Outstanding customer service skills and great ability to understand customers' needs.
Strong decision making ability.
Possess excellent organizational, communication and selling skills.
Greatly technically proficient with computer skills.
Exceptional ability to learn and work on multiple systems.
In-depth ability to follow instructions and establish procedures.
Profound ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.
Superior spelling skills, and ability to perform simple math operations (addition, subtraction, multiplication, and division).
Uncommon ability to take a creative and analytical approach to problem-solving.
Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
Deep understanding of department operations.
Complete awareness of hotel trends and industry trends.
Great knowledge in the use of security systems.
Huge knowledge of hotel services, local events and venues and transportation options.
Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.
Display a warm friendly, professional greeting to all who enter the Hotel.
Maintain a log book in a professional and informative manner.
Train and handle emergency situations in a calm and efficient manner.
Handle customer and tenant requests for information and services.
Responsible for the safety of all customers and minimize the potential for fire and accidents.
Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans.
Market the project and coordinate guests, tenants, and visitors 19 needs.
Put customer service first.
Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights.
Maintain a file on Community services including transportation sources, accommodations, and referral contacts.
Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
Appropriately arrange and confirm recreational, dining, and/or business activities for both inside and outside the property.
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