Hotel Business Center Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing


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AMY SMITH
123 Main Street Atlanta, Georgia 30339
Home: (555) 555-1234, Cell: (555) 555-1235 asmith@sample~resume.com


Objective:   Seek the Position of Hotel Business Center Manager

SUMMARY:  Exceptionally talented and knowledgeable Manager with more than eight years experience in overseeing the operation of the business center while managing staff members, providing office assistance for hotel guests and supporting the audio visual staff with administrative duties.

Summary of Qualifications


  • Extreme proficiency with Windows-based computer programs    including PowerPoint, MS Word, and Excel with a typing speed    between 45-50 words per minute.
  • Excellent communication skills and customer service skills.
  • Immense ability to interact with executives and business    clientele.
  • Excellent organization and time management skills.
  • Excellent interpersonal and listening skills.
  • Strong accounting and mathematical skills.
  • Immense ability to coordinate and work efficiently in a team.
  • Profound ability to adapt and learn quickly.
  • Great ability to multi-task and remain calm and professional    under stress.
  • Exceptional ability to maintain a positive attitude, handle    conflict and confrontation.
  • Uncommon ability to establish structure and discipline in a    department.
  • In-depth ability to make right decisions.

    Professional Experience

    Excellence Hotels & Towers, Minneapolis, MN
    2002 - Present

    Business Center Manager
    • Provide impeccable customer service.
    • Generate correspondence and client billing.
    • Handle shipping requests.
    • Order supplies.
    • Manage multiple tasks of a busy office.
    • Responsible for negotiating guest room rates, meeting room rental and determining function space.
    • Conduct site tours of the hotel and banquet facilities.
    • Accurately communicate information to other hotel staff regarding booked rooms.
    • Manage block size to ensure the proper pick ups and maintain relationships with clients for future sales.
    • Plan and communicate to all departments the expressed need of the customer.
    • Maintain a tracking system for all potential customers.
    • Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team.
    • Organize sales and marketing efforts to ensure that the maximum exposure is purchased for the monies that are spent.
    • Oversee and conduct sales calls, prospecting and meet all quotas to ensure that the quarterly and annual goals are met.

    Excellence Hotels & Towers, Minneapolis, MN
    2000 - 2002

    Assistant Business Center Manager
    • Assisted the Managing Director in identifying business opportunities and generate sales leads.
    • Led a team to perform sales and account servicing activities.
    • Managed team target on sales and account retention.
    • Supervised subordinates to carry out daily sales & administration routine.
    • Responsible to center's function & event management.
    • Designed partnership programs and liaise with business partners in order to generate more opportunities.
    • Created and produced reports as required.
    • Coordinated schedules, payroll and expenses to meet or fall below budget.
    • Participated in property initiatives.
    • Ensured that guest data and management reporting were processed efficiently and accurately while maintaining proper security standards.

    Excellence Hotels & Towers, Minneapolis, MN
    1998 - 2000

    Management Trainee (under supervision)
    • Ensured that all accounting transaction and cash handling procedures were in compliance.
    • Relived front office departments for breaks/lunches.
    • Conducted regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
    • Pro actively identified potential guest issues.
    • Assisted housekeeping in day-to-day activities.
    • Recruited, hired, trained and retained associates for all supervised departments.
    • Developed monthly training items to foster development and cross training with other departments.
    • Performed associate evaluations, provided coaching and development.
    • Monitored guest satisfaction processes, and responded to guest concerns, and inquiries.

    Education

    Bachelor of Science Degree in Business Administration
    University of New York (1998)



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