Hotel Business Center Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Provide impeccable customer service.
• Generate correspondence and client billing.
• Handle shipping requests.
• Order supplies.
• Manage multiple tasks of a busy office.
• Responsible for negotiating guest room rates, meeting room rental and determining function space.
• Conduct site tours of the hotel and banquet facilities.
• Accurately communicate information to other hotel staff regarding booked rooms.
• Manage block size to ensure the proper pick ups and maintain relationships with clients for future sales.
• Plan and communicate to all departments the expressed need of the customer.
• Maintain a tracking system for all potential customers.
• Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team.
• Organize sales and marketing efforts to ensure that the maximum exposure is purchased for the monies that are spent.
• Oversee and conduct sales calls, prospecting and meet all quotas to ensure that the quarterly and annual goals are met.

• Assisted the Managing Director in identifying business opportunities and generate sales leads.
• Led a team to perform sales and account servicing activities.
• Managed team target on sales and account retention.
• Supervised subordinates to carry out daily sales & administration routine.
• Responsible to center's function & event management.
• Designed partnership programs and liaise with business partners in order to generate more opportunities.
• Created and produced reports as required.
• Coordinated schedules, payroll and expenses to meet or fall below budget.
• Participated in property initiatives.
• Ensured that guest data and management reporting were processed efficiently and accurately while maintaining proper security standards.

• Ensured that all accounting transaction and cash handling procedures were in compliance.
• Relived front office departments for breaks/lunches.
• Conducted regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals.
• Pro actively identified potential guest issues.
• Assisted housekeeping in day-to-day activities.
• Recruited, hired, trained and retained associates for all supervised departments.
• Developed monthly training items to foster development and cross training with other departments.
• Performed associate evaluations, provided coaching and development.
• Monitored guest satisfaction processes, and responded to guest concerns, and inquiries.

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