AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Hotel Activities Director
SUMMARY: Profoundly knowledgeable and resourceful Hotel Activities Director with huge background in handling all facets of an event from the very beginning to even after the day of the event; handling all details from what beverages to serve to who the speakers will be.
Summary of Qualifications
More than six years experience.
Exceptional ability to work independently.
Strong negotiation and business skills.
Excellent customer service skills,
Huge and broad knowledge of meeting industry contracting standards and practices.
Proven ability to proficiently complete quality work on a timely basis and within frequent, tight, deadlines.
Strong organizational skills with a proven ability to prioritize and work independently.
Strong interpersonal, verbal and written communication skills.
Uncommon ability to work effectively with all levels of management.
In-depth ability to understand diverse foreign culture and customs.
Profound computer proficiency with all applications contained in MS Outlook, Web-based applications, database software application, proficient navigation of internet/intranet.
Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
Develop event topics and choose featured speakers.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Monitor event activities in order to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
Confer with staff at a chosen event site in order to coordinate details.
Review event bills for accuracy, and approve payment.
Plan and develop programs, agendas, budgets, and services according to customer requirements.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Inspect event facilities in order to ensure that they conform to customer requirements.
Maintain records of event aspects, including financial details.
Conduct post-event evaluations in order to determine how future events could be improved.
Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
Meet with sponsors and organizing committees in order to plan scope and format of events, to establish and monitor budgets, and to review administrative procedures and event progress.
Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
Evaluate and select providers of services according to customer requirements.
Read trade publications, attend seminars, and consult with other meeting professionals in order to keep abreast of meeting management standards and trends.
Organize registration of event participants.
Design and implement efforts to publicize events and promote sponsorships.
Hire, train, and supervise volunteers and support staff required for events.
Coordinated all information for events and disseminate that information to a range of internal personnel.
Worked directly with customers, serving as the initial point of contact, to obtain necessary information for the planning of event.
Managed aspects of assigned events including site selection, hotel contract, food and beverage menus, air and ground transportation, agenda development and review, registrations, on-site supervision of event, and budgeting.
Maintained confidentiality related to the people and contents of events.
Assisted with the operation and on-site management with hotels, conference centers and other vendors and suppliers.
Reviewed all meeting invoices/accounts payable and forward for appropriate signature and payment.
Ensured timely processing.
Entered pertinent data on all meetings into event planning tracking systems as (e.g. meeting statistics and invoices).
Represented Company and M&M to key audiences.
Served as liaison with business units in relation to their event planning needs.
Compiled monthly and quarterly reports on group activities (e.g. meeting statistics and activity reports).
Managed working relationships with external consultants assisting in the administration of various events.
Reviewed and approved contracts between Company and event sites.
Ensured quality customer service was provided.
Worked in harmony with the corporate values.
Education
Bachelor of Science Degree in Meeting and Event Management University of New York (2000)
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