123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of General Manager
SUMMARY: Exceptionally gifted, knowledgeable and resourceful Manager with huge background in directing workforce to succeed in quality service and surpassing corporate objectives, including but not limited to hiring, training, and managing new and existing staff members and driving their performance while maintaining and promoting goals, ideas and vision while following policies, procedures and regulations; developing and maintaining a professional digital management work environment; responding to clients requirements in a professional and ethical business manner; exceeding client expectations by fostering a "Whatever it Takes" attitude while at the same time producing and delivering the highest quality product.
Summary of Qualifications
Over fourteen years experience.
Excellent customer service skills.
Exceptional ability to effectively promote the products and services of the company.
Profound ability to accept responsibility to make decisions with minimal supervision.
Strong ability to assist both internal and external customers.
In-depth computer knowledge with the ability to learn required software technologies and procedures.
Uncommon ability to understand and articulate information to internal and external customers.
Immense ability to effectively understand and communicate job related information clearly and concisely.
Solid ability to multi-task while maintaining quality and accuracy.
Strong oral and written communication skills.
Excellent organizational skills.
Exceptional ability to be detail-oriented and handle multiple tasks.
Strong ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Strong ability to write reports, business correspondence, and procedure manuals.
Profound ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Profound ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
Exceptional ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Sandel Oil and Gas Inc., Minneapolis, MN 2002 - Present
Develop and implement quality management strategy and plans, including resources, systems, timescales, financials, to support, contribute to and integrate within the company's annual goals and long term strategy.
Work with other branch managers to meet customer deadlines.
Develop and maintain systems to establish standards relating to activities and products.
Develop and maintain systems to measure performance against established standards.
Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist and reprimand according to performance levels.
Establish and implement necessary communication strategy and corrective action for the improvement and awareness of quality issues across all departments.
Manage staff according to company standards (appraisals, discipline, training, development, etc).
Manage departmental performance against agreed targets and budgets, and within policies and standards.
Liaison with customers and suppliers where necessary (where impacting/affected by quality issues).
Contribute to executive policy and strategy.
Maintain a high level of branch organization at all times.
Develop tools to accurately track errors and deadline compliance.
Ensure the system to track machine clicks for maximum cost efficiency is consistently utilized.
Ensure that an operational system is in place for proper shift transitions.
Plan and direct production activities and establish production priorities for products in keeping with effective operations and cost factors.
Maintain a professional, quality work environment at all times.
Troubleshoot and resolve problematic orders and customer complaints.
Perform other duties and tasks as assigned.
Sandel Oil and Gas Inc., Minneapolis, MN 2000 - 2002
Data Processing Manager
Made judgments and decisions on relative costs and benefits of a potential action to manage the operation.
Developed approaches for implementing a plan to improve the organization.
Communicated effectively with others (verbal/written) as indicated by the need (e.g., informed, requested, explained, documented, etc.) to clearly express an idea or concept.
Evaluated new material or information in order to identify the impact to the organization.
Motivated, developed and directed people in the performance of their work to improve the work environment and increase productivity.
Recruited and hired qualified people to meet IT service commitments.
Established and maintained priorities to clearly define expectations to staff and to manage workflow.
Directed and facilitated interdisciplinary teams to bring together various skills and knowledge needed to reach a successful solution.
Provided leadership to team members using facilitation tools and techniques to produce desired product as requested by management.
Directed and established appropriate administrative procedures to improve processes within the organization.
Planned, coordinated and directed the activities of IT staff to provide customer services and effectively manage IT resources.
Effectively contributed to the department's Equal Employee Opportunity objectives to ensure a discrimination and harassment free work environment.
Sandel Oil and Gas Inc., Minneapolis, MN 1996 - 2000
Data Processing Assistant Manager
Coordinated with departments, vendors, and service personnel that interacted production with the data processing unit.
Oversaw the scheduling of data processing jobs, maintained work flow, evaluated the quality of work performed, and ensured optimum use of equipment.
Monitored work assignments, recommended staffing needs, and recommended promotions within the unit.
Analyzed reasons for computer delays and equipment failures, devised methods for recovery, and developed operational controls to ensure proper use of computer equipment.
Assisted in preparing the relevant segment of the Court Information Service`s budget.
Evaluated new equipment and systems and prepared reports.
Department of Legal Services, Minneapolis, MN 1992 - 1996
Data Processing Supervisor
Responsible for the hiring, training and performance management of the data processing staff, tracked and monitored daily attendance and overtime.
Responsible for assigning and coordinating the workflow of data processing staff to ensure accurate and timely completion of projects.
Trained and mentored data processing staff members on computer operations and practices.
Monitored the performance of staff members to ensure compliance with policies, practices and approved standard operating procedures.
Developed and updated operating procedures to facilitate smooth functioning of data processing operations.
Recommended changes in programs, routines and quality control standards as necessary.
Reviewed processed reports to ensure that they were accurate, properly formatted and free of errors.
Oversaw the monitoring of the AS400, firstline and IVR operating systems.
Acted as a trouble-shooter for any problems relative to computer operations or data processing results.
Consulted with appropriate Distribution Center management to ensure resolution of production issues.
Established and maintained positive working relationships with customers and associates.
Ensured that computer equipment was maintained and in proper working order.
Performed any data processing tasks as scheduled or necessary to meet deadlines.
Bachelor's Degree in Computer Science University of New York (1992)