General Manager Free Sample Resume - Resume Example - Free Resume Template - Resume Format - Resume Writing

• Develop and implement quality management strategy and plans, including resources, systems, timescales, financials, to support, contribute to and integrate within the company's annual goals and long term strategy.
• Work with other branch managers to meet customer deadlines.
• Develop and maintain systems to establish standards relating to activities and products.
• Develop and maintain systems to measure performance against established standards.
• Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist and reprimand according to performance levels.
• Establish and implement necessary communication strategy and corrective action for the improvement and awareness of quality issues across all departments.
• Manage staff according to company standards (appraisals, discipline, training, development, etc).
• Manage departmental performance against agreed targets and budgets, and within policies and standards.
• Liaison with customers and suppliers where necessary (where impacting/affected by quality issues).
• Contribute to executive policy and strategy.
• Maintain a high level of branch organization at all times.
• Develop tools to accurately track errors and deadline compliance.
• Ensure the system to track machine clicks for maximum cost efficiency is consistently utilized.
• Ensure that an operational system is in place for proper shift transitions.
• Plan and direct production activities and establish production priorities for products in keeping with effective operations and cost factors.
• Maintain a professional, quality work environment at all times.
• Troubleshoot and resolve problematic orders and customer complaints.
• Perform other duties and tasks as assigned.

• Made judgments and decisions on relative costs and benefits of a potential action to manage the operation.
• Developed approaches for implementing a plan to improve the organization.
• Communicated effectively with others (verbal/written) as indicated by the need (e.g., informed, requested, explained, documented, etc.) to clearly express an idea or concept.
• Evaluated new material or information in order to identify the impact to the organization.
• Motivated, developed and directed people in the performance of their work to improve the work environment and increase productivity.
• Recruited and hired qualified people to meet IT service commitments.
• Established and maintained priorities to clearly define expectations to staff and to manage workflow.
• Directed and facilitated interdisciplinary teams to bring together various skills and knowledge needed to reach a successful solution.
• Provided leadership to team members using facilitation tools and techniques to produce desired product as requested by management.
• Directed and established appropriate administrative procedures to improve processes within the organization.
• Planned, coordinated and directed the activities of IT staff to provide customer services and effectively manage IT resources.
• Effectively contributed to the department's Equal Employee Opportunity objectives to ensure a discrimination and harassment free work environment.

• Coordinated with departments, vendors, and service personnel that interacted production with the data processing unit.
• Oversaw the scheduling of data processing jobs, maintained work flow, evaluated the quality of work performed, and ensured optimum use of equipment.
• Monitored work assignments, recommended staffing needs, and recommended promotions within the unit.
• Analyzed reasons for computer delays and equipment failures, devised methods for recovery, and developed operational controls to ensure proper use of computer equipment.
• Assisted in preparing the relevant segment of the Court Information Service`s budget.
• Evaluated new equipment and systems and prepared reports.

• Responsible for the hiring, training and performance management of the data processing staff, tracked and monitored daily attendance and overtime.
• Responsible for assigning and coordinating the workflow of data processing staff to ensure accurate and timely completion of projects.
• Trained and mentored data processing staff members on computer operations and practices.
• Monitored the performance of staff members to ensure compliance with policies, practices and approved standard operating procedures.
• Developed and updated operating procedures to facilitate smooth functioning of data processing operations.
• Recommended changes in programs, routines and quality control standards as necessary.
• Reviewed processed reports to ensure that they were accurate, properly formatted and free of errors.
• Oversaw the monitoring of the AS400, firstline and IVR operating systems.
• Acted as a trouble-shooter for any problems relative to computer operations or data processing results.
• Consulted with appropriate Distribution Center management to ensure resolution of production issues.
• Established and maintained positive working relationships with customers and associates.
• Ensured that computer equipment was maintained and in proper working order.
• Performed any data processing tasks as scheduled or necessary to meet deadlines.

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