AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Gaming Supervisor
SUMMARY: Remarkably talented, creative and efficient Gaming Supervisor with great experience directing and overseeing the gaming workers in that area; moving from table to table, observing operations and ensuring that everything goes smoothly.
Summary of Qualifications
More than six years experience.
Strong organizational and communication skills.
Exceptional ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
In-depth ability to write routine reports and correspondence.
Uncommon ability to speak effectively before groups of customers and employees of organization.
Immense ability to work with mathematical concepts such as probability and statistical inference.
Profound ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Solid ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong ability to interpret an extensive variety of technical instructions in mathematical and diagram form and deal with several abstract and concrete variables.
Proven ability to talk with guests and listen; stand and walk for an entire shift.
Remarkable ability to work in a smoking environment.
Professional Experience
Royal Casino Inc., Minneapolis 2002 - Present
Gaming Supervisor
Responsible for directing and overseeing gaming workers.
Move from table to table, observing operations and ensuring that everything goes smoothly.
Make sure that every game and table are covered by a dealer during each shift.
Explain the rules to patrons of the Casino who are not familiar with the rules of a particular game.
Plan special activities for guests.
Handle any customer complaints that arises.
Royal Casino Inc., Minneapolis 2000 - 2002
Gaming Supervisor Intern
Enforced performance standards, policies and procedures relating to Blackjack; ensuring compliance with the gaming regulations.
Responsible for checking bankroll from previous shift to ensure accuracy, assisted Supervisor/Dealer in physical count of bankroll at shift change.
Observed game, players and dealers, to ensure accuracy of game and ensured games played, and ensured games protection.
Ensured that all games moved at an appropriate pace.
Promoted positive customers relations providing a delightful gaming experience by, answering questions, resolving disputes, calling beverage servers, etc.
Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
Education And Professional Training
Minneapolis Casino Operation License
Associate Degree in Business Administration University of Minneapolis (2000)