AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Flight Reservationist
SUMMARY: Profoundly gifted and resourceful Flight Reservationist with more than six years experience in providing excellent service; utilizing customer service and sales skills to identify consumer needs, provide prompt resolution to inquires and follow through on all calls with customers.
Summary of Qualifications
More than six years experience.
Excellent typing skills.
Great knowledge of Spanish and French in addition to English language.
Remarkable knowledge and ability to use computers.
Solid ability to lift heavy objects.
Strong ability to present a professional appearance and a pleasant personality at all times to customers.
Excellent speaking voice and fluency in English, Spanish, and French languages.
Professional Experience
Sky Line Airline Inc., Minneapolis, MN 2002 - Present
Flight Reservationist
Help customers book flights on major airlines.
Enter destination and desired date and time into the airline's computer system when customers call to make reservations.
Relay such information as available flights and the best connections if more than one flight is necessary, the cost of the flights, to customers and help them find the right itinerary for their needs.
Book reservations when customers have chosen flights.
Take customers' names, telephone numbers, and credit card information.
Apply any discounts or upgrades for which the customers may be eligible and help them choose seats and types of meals (if available).
Provide information about airport security and baggage requirements.
Provide information about hotels and rental cars.
Performed other duties as assigned.
Sky Line Airline Inc., New York, NY 2000 - 2002
Flight Reservationist Trainee (under supervision)
Learned and applied company and industry policies as well as ticketing procedures.
Learned how, and used the airline's computer system to obtain information on schedules, fares, and the availability of seats; to make reservations for passengers; and to plan passenger itineraries.
Became familiar with airport and airline code designations, regulations, and safety procedures.
Learned how, and provided customer service in a courteous manner, while limiting the time spent on each call.
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