AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Flight Attendant
A highly talented Flight Attendant with huge experience in providing legendary Customer Service on board the aircraft by performing safety, passenger service, and cabin preparation duties.
Summary of Qualifications
More than five years experience.
Strong ability to work well with others as part of a team.
Excellent verbal communications and interpersonal skills.
Remarkable ability to attend four weeks of unpaid training.
Exceptional mental capacity to read documents, follow instructions, learn and understand emergency and Company procedures, rules and regulations.
Uncommon ability to comprehend and keep abreast of information pertinent to the job such as special promotions and new procedures
Successfully complete initial and recurrent training programs.
Immense ability to work under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures.
Great ability to work well with the public on a constant basis under stressful conditions.
Enviably well-groomed and neat appearance.
Strong physical ability to perform all job functions.
Profound ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the overwing window exit, and to fit into a jumpseat harness without modification, including closure without a seatbelt extension
Ability to lift up to 50 pounds from floor to shoulder level.
Ability to work rotating shift work, and/or overtime and travel on a constant basis.
Unquestionable ability to comply with Company attendance standards described in labor agreements and/or established guidelines.
Professional Experience
S & Y Air Line, Minneapolis, MN 2002 - Present
Flight Attendant
Conduct pre-flight cabin checks and receive prepared meals, beverages and equipment.
Check boarding passes and direct passengers to seats.
Advise passengers of safety regulations.
Distribute reading materials and serve meals and drinks.
Provide first aid treatment and assist sick passengers.
Anticipate and provide for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, and people with disabilities, the elderly and non-English-speaking passengers.
Take action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers.
Prepare for emergency landings and the evacuation of passengers.
Work in shifts which involve irregular hours; work weekends and public holidays.
Global Call Centre Inc., Minneapolis, MN 2000 - 2002
Customer Service Representative
Answered phones and responded to customer requests.
Sold product and placed customer orders in computer system.
Provided customers with product and service information.
Out sold products and services.
Transferred customer calls to appropriate staff.
Identified, researched, and resolved customer issues using the computer system.
Followed-up on customer inquires not immediately resolved.
Completed call logs and reports. Researched billing issues.
Researched misapplied payments.
Recognized, documented and alerted the supervisor of trends in customer calls.
Recommended process improvements.
Provided on-the-job training for new employees.
Generated customer thank you letters.
Performed other duties as assigned.
Education
Bachelor of Psychology, New York University, NY (1999)
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