AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Cruise line Agency Secretary
SUMMARY: Exceptionally talented Cruise line Agency professional with huge background in providing secretarial and administrative support to a cruise line.
Summary of Qualifications
Over six years experience.
Profound knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, transcription systems, forms design principles, and other office procedures and terminology applicable laws, rules, regulations and/or policies and procedures agency and/or organizational program(s) laws governing access to public and private records (Government Records Access and Management Act).
Strong knowledge of principles, practices and procedures of an office environment.
Exceptional knowledge of grammar, spelling and punctuation.
Profound ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
Solid ability to review and/or edit documents for accuracy and completeness.
In-depth ability to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
Immense ability to establish, organize and maintain files
Professional Experience
Fun Travels Inc., Minneapolis, MN 2002 - Present
Guest Relations Officer
Assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department.
Provide high profile quality guest services.
Handle all complaints and problems to the guest's satisfaction.
Sell stamps, postcards, cookbooks and mini-menus as requested.
Keep accurate accounting records of sales.
Sign guests up for all galley tour visits.
Register repeaters, VIP, and travel agent parties and forwarding all invitations to the guests.
Maintain lost and found area and records.
Report any cabin change requests.
Solve any guest complaints or problems.
Make ship announcements in several languages as directed.
Validate guest's ship Credit Card for all ship purchases.
Cash traveler checks and currency after banking hours.
Xtel Inc., Minneapolis, MN 2000 - 2002
Executive Secretary
Maintained calendars; scheduled and coordinated appointments.
Wrote and drafted correspondence, reports, documents and other written materials.
Reviewed incoming correspondence; initiated replies as appropriate; routed matters requiring action by staff or other organizations and followed up to ensure actions were completed.
Reviewed outgoing correspondence, edited for procedural and grammatical accuracy, conformance to general policy and factual correctness; advised writers of problems needing attention.
Edited written materials for accuracy, format, and arrangement of materials.
Recorded and transcribed minutes of meetings, hearings, dictation, dialogue, etc., and produced document in draft and final format.
Prepared and processed documents; reviewed for accuracy and completeness; updated information and evaluated against policy; compared elements for consistency and logical relationships, etc.
Received calls and greeted visitors, took and relayed messages, responded to requests for information; provided information and directed callers/visitors to appropriate individuals.
Provided assistance and on-the-job training.
Maintained and created files and record keeping systems.
Sorted, labeled files and retrieved documents and other materials.
Performed other tasks as assigned.
Education
Associate Degree in Secretariat Studies University of New York (2000)
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