123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Seek the Challenging Position of Counter Clerk
A highly talented Counter Clerk with huge experience in performing office support work that includes the more routine and repetitive typing and office support assignments.
Summary of Qualifications
More than eight years experience.
Excellent ability to type at a rate of over 35 words per minute and use 10-key adding machine.
In-depth ability to operate a computer for word processing and other purposes.
Great skills in recommending routine changes in standardized operating procedures and in retrieving, compiling and reporting data according to established procedures and in operating complex machines.
Strong understanding of, and using business or trades vocabulary and basic arithmetic to perform standard operating procedures.
Immense ability to contribute to agency objectives by ensuring the accuracy of support activities.
Remarkable ability to partially supervise other employees doing related or similar work.
Strong ability to continually walk or operate simple equipment for extended periods of time as well as performing strenuous activities such as reaching or bending.
Exceptional ability explaining facts, interpreting situations, and advising individuals of alternative or appropriate courses of action.
Uncommon ability to perform a variety of job tasks according to clearly prescribed standard practices and procedures.
Excellent knowledge of motor vehicle rules and regulations, particularly as they apply to the registration and licensing procedures.
Immense ability to perform arithmetical computations with speed and accuracy.
In-depth ability to make change rapidly.
Excellent ability to communicate with the public in a courteous manner.
Sound ability to establish and maintain harmonious relationships with other employees and the general public.
State of New York Department for Licensing and Registration, NY 2003 - Present
Counter Clerk II
Receive applications for licenses, registrations and titles, and determine fees.
Consult the agency policies and state laws as necessary to answer questions from the public.
Check applications to ensure that necessary information is included, such as proper fees and weights.
Operate an electronic terminal to record sales and make personal history changes as necessary.
Explain registration and licensing regulations to subordinate employees and the general public.
State of New York Department for Licensing and Registration, NY 1997 - 2003
Counter Clerk I
Performed typing assignments, utilizing a computer word processing programs.
Answered the telephone and greeted office visitors, providing a variety of information, and referring them to other staff.
Received and processed service requests, collecting appropriate funds, and coordinated establishment of services with other Department's staff.
Received and responded to complaints about Department's service; resolved a variety of problems related to accurate meter readings, high consumption, delinquent accounts, turn-ons, turn-offs, non-reads, and improper billings.
Coordinated account status problems with Department's accounting staff.
Received and processed billing payments in form of cash and check.
Received, distributed, and dispatched mail.
Performed filing and recordkeeping.
Prepared a variety correspondence.
Added and checked columns of figures.
Proofread various documents for accuracy.
Prepared a variety of reports.
Operated copiers and a variety of office equipment.