123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Computer Systems Manager
SUMMARY: Top class Computer Systems Professional with over ten years experience in managing company IT services and application needs; defining and representing company needs for IT services from the Bureau of Informatics and Information Technology (BIIT) and other sources, and serving as the primary communication person between company and BIIT.
Summary of Qualifications
Strong progressive, satisfactory experience using mainframe, mini- and micro-computer technology in computer applications programming.
Great experience in systems programming, computer systems development, data telecommunications, data base administration, and planning of data processing.
Strong organizational skills.
Exceptional knowledge of basic system analysis and troubleshooting techniques.
Solid knowledge of computer systems and peripheral, telecommunications equipment and available software.
Profound knowledge of principles, techniques and methods of data center operations, documentation, written and oral communications, systems management and training.
Sound knowledge of the limitations, capabilities, uses, and services requirements of network, personal computer and related equipment.
Remarkable knowledge of Windows 95/98, Windows NT/2000, DOS, Mac OS.
Uncommon knowledge of Novell, Windows NT/2000 Server.
Immense knowledge of Microsoft Office Suite.
Exceptional ability to identify and analyze system creation and modification requirements.
Profound ability to translate technical concepts into terms understandable by administrators, staff, students and others not familiar with such concepts.
Excellent written and verbal communication skills.
Mendal Car Rentals Inc., Minneapolis, MN 2002 - Present
Computer Systems Manager
Maintain a working knowledge of company's business processes.
With assigned company staff, formulate and submit new application and change requests, including documentation of the business case and business impact.
Oversee all project paperwork.
Assist the BIIT Client Manager in project plan formulation and provide necessary company information and documentation for project completion.
Determine internal project resources and coordinate as needed.
Monitor the progress of application requests and follow up as necessary with appropriate company and BIIT staff.
Clarify and mediate roles and responsibilities in project execution between company and BIIT and ensure expectations are clear with all parties.
Ensure that BIIT and Mendal Car Rental management understand the resources necessary for each project's successful completion.
With Senior company staff, set priorities for company projects, review, monitor and report on status, inform on arising obstacles or issues and develop solutions and propose alternatives.
Coordinate ongoing communication, regarding individual projects and systemic concerns between company and BIIT.
Attend and report on BIIT briefings of ongoing projects to ensure Mendal Car Rental can take full advantage of all automation and other initiatives.
Assist with training and change management issues associated with new business processes and technology.
Monitor the performance of production systems and factors affecting performance, and communicate problems and consequences between company and BIIT.
Supervise IT liaison staff.
Performed other duties as assigned.
City College of Technology, Minneapolis, MN 2000 - 2002
Computer Systems Supervisor
Diagnosed and resolved problems related to the technical specialty and which are unresolved by other technical staff; wrote system documentation.
Provided client partnership and consulting services with users, computer professionals, managers and others related to area of expertise for a designated complex technical area; provided information and guidance to management relative to future application of the technical specialty.
Provided backup support on critical systems, as directed.
Designed and developed software used in the specified technical area.
Evaluated hardware and software used in the specified technical area.
Provided project leadership and independent work, as directed, including planning, establishing timelines, setting up resource allocations, and completing project work that meet objectives within demanding deadlines for multiple projects.
Consulted with outside computer professionals to assist in resolving system problems.
City College of Technology, Minneapolis, MN 1996 - 2000
Computer Systems Technician
Ensured network availability and server access for school and district office.
Protected school and district data against corruption, intruders and loss.
Analyzed and repaired hardware/software problems with computers and telephones.
Conducted research to identify the most common user problems and recommended solutions.
Responded to inquiries from staff by determining their needs or troubleshooting their problems.
Provided assistance to staff regarding various hardware and software usage.
Troubleshot problems with computer hardware, software and peripheral equipment as they arise.
Installed configured, tested and maintained hardware and software on a variety of computer equipment and documented the process.
Picked up and delivered computer equipment.
Provided basic training to staff on various hardware and software.
Provided input into information systems policies and procedures.
Ensured that waste and byproducts are disposed according to Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) standards and procedures.
Updated documented procedures.
Ensured confidentiality of program records and student information.
Attended meetings and training.
Participated on one school committee as determined annually.
Masters Degree in Computer Science New York University NY (2000)
Bachelor's Degree in Computer Science New York University NY (1996)