AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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OBJECTIVE:
Desire the Position of Computer Support Specialist in a Major Corporation
PROFILE:
Extremely talented, self-motivated, enthusiastic Computer Scientist with huge background in Computer Support Services, provide technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone or from remote location. Also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Core Competencies
• Six years of experience in providing technical assistance to computer system users.
• Expert in LAN administration and desktop hardware/software configuration and support.
• Strong working knowledge of Unix/Linux and Microsoft Windows operating systems and Internet applications and protocols.
• Deep familiarity with Data communications hardware/software, including routers, switches and firewalls.
• Demonstrated ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn.
• Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination.
• Uncommon ability to install, maintain and monitor electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
• Immense ability to discover, diagnose and correct network performance problems and failures.
• Proficient in the preparation and maintenance of network documentation and diagrams.
• Deep understanding of telecommunications and network industry concepts, methods and
standards for application to assigned work.
Professional Experience
Liberty Network Communications, Everett, WA 2003 – Present Network Support Specialist
Participate in LAN/WAN network planning activities.
Coordinate LAN/WAN network implementation projects; maintain project control plan; and report project progress to management.
Perform and coordinate cable installations.
Coordinate projects with vendors, telecommunication companies, customers, other divisions of the Information Services Department and other entities as required.
Perform and coordinate fiber optic cable installations.
Terminate various types of cable for connectivity to various types of electronic equipment; and install wireless network equipment.
Perform configuration and define parameters for installation and testing of LAN/WAN CSU/DSUs, hubs, routers, switches, controllers, multiplexors and other related networking equipment.
Use computers, monitoring and testing equipment to determine LAN/ WAN network component performance; take corrective action to improve network performance; and prepare equipment procurement specifications.
Prepare standards and guidelines for network implementation; and identify appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement.
Travel to offsite locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations.
BigBrother UnixTeam, Everett, WA 2000 – 2003 Junior Network Specialist
Assisted in the day-to-day support of the BigBrother data communications network
and Internet services .
Responsible for the support of network services relating to desktop connectivity.
Wrote clear and coherent documents regarding support incidents.
Installed and repaired equipment and software.
Developed and implemented required problem solutions.
Assisted in the maintenance of local area networks.
Analyzed and diagnosed operating problems.
Provided computer technical support services to personal computer.
EDUCATION
Microsoft, Novell, and Oracle Certified
B.S in Computer Engineering, New York University (1999).
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