AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Communication Equipment Operator
A gifted Communication Equipment Operator with huge experience in performing radio and communications work receiving all incoming calls to the Sheriff's Department, Fire Department, rescue services, and dispatching all emergency response personnel (i.e., Sheriff, Fire, Public Works, Animal Control, Highway Department, etc.); and operating a computer terminal connected to the State Criminal and the National Crime Information Center.
Summary of Qualifications
More than eight years experience.
Physically strong and able to operate a variety of machinery including various two-way radios, channel recorders, and communications equipment; and office machines such as computers, typewriters, calculators, facsimile, copiers, etc.
Ability to exert up to 20 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
Strong ability to remain sitting for long hours at the same place.
Excellent ability to compare and judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Remarkable interpersonal communication skills.
Immense ability to read a variety of reports, records, forms, etc.
In-depth ability to prepare reports, forms, logs, etc., using prescribed formats.
Uncommon ability to speak to people with poise, voice control and confidence, including communication over a two-way radio, telephone, and intercoms.
Exceptional ability to plan work and develop procedures; to learn and evaluate complex information in order to make judgments and decisions.
Strong ability to make independent judgments in absence of supervision.
Sound ability to record and deliver information, to explain procedures, and to follow oral and written instructions.
Uncommon ability to communicate effectively and efficiently in a variety of technical or professional languages, including legal and medical terminology, and emergency response codes.
Deep ability to utilize mathematical formulas; to add, subtract, multiply and divide.
Thorough ability to inspect items for proper length, width and shape.
Great ability to coordinate hands and eyes rapidly and accurately in using office and communications equipment.
Profound ability to handle a variety of items, office equipment, communications equipment, control knobs, switches, etc.
Considerable knowledge of the geographical layout of the County as to location of streets, important buildings and other landmarks.
Extensive knowledge of the operation of two-way radio equipment, telephones, and related Federal Communication Commission regulations.
Sound knowledge of the applicable communication system policies and procedures, techniques and regulations used by paid and volunteer emergency services agencies.
Strong ability to interpret the nature of a call for assistance, apply the appropriate code for dispatching, and dispatch the appropriate units.
Professional Experience
Sheriff's Department, Rainbow County, NY 2003 - Present
Communication Equipment Operator
Operate a two-way radio to receive and transmit messages; receive and respond to complaints and requests for service by telephone both wireless and wire line, and in person; obtain necessary information and dispatches patrol cars or other emergency response personnel as needed; input pertinent data into computer system.
Notify other agencies needed to assist Sheriff, Fire and Rescue in emergencies; dispatch officers, fire, rescue, animal control, public works and public utilities personnel, child protection service personnel, and other emergency response personnel as appropriate.
Operate a computer terminal connected with the New York Criminal Information Network and the National Crime Information Center to obtain such information as driver's license status information, driver's history, vehicle registration data, criminal record information, stolen property information, etc., as necessary.
Enter wanted persons, missing persons, runaways, stolen property / vehicles and corresponds with other agencies both state and nationwide.
Maintain and enter Criminal warrants in warrant log book and computer.
Responsible for disbursement of warrants to inner agency as well as other jurisdictions.
Monitor status of warrants with patrol Units, faxed, or mailed to other jurisdictions.
Maintain and enter all complaints and services requested in the County computer data base; retrieve this data from the County computer as requested and authorized.
Accurately record all information received; maintain a log of all telephone and radio traffic.
Answer telephone; receive inquiries and provide information or refer inquiries or messages to appropriate personnel, departments, or agencies
Provide Emergency Medical instructions over the phone until dispatched personnel arrive.
Answer Rainbow County Crime Line, document and forward information Monitors and operate TDD teletype to communicate with hearing impaired callers.
Dispatch and monitor county and private alarm systems.
Maintain a current listing of all emergency services personnel on duty and update as needed; maintain listing of current equipment inventory and update as needed.
Sheriff's Department, Rainbow County, NY 1997 - 2003
Directory Assistance Operator
Provided telephone information from cord or cordless central office switchboard: Plugged in headphones when signal light flashed on cord switchboard, or pushed switch keys on cordless switchboard to make connections.
Referred to alphabetical or geographical reels or directories to answer questions and suggested alternate locations and spelling under which number could be listed.
Typed location and spelling of name on computer terminal keyboard, and scanned directory or microfilm viewer to locate number.
Kept record of calls received.
Kept reels and directories up to date.
Education and Professional Training
State of New York Certified Basic Dispatcher
VCIN/NCIC Certified
CPR Certified
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