AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the position of Commercial Loan Officer
SUMMARY: Top notch Commercial Loan Officer with huge background in soliciting, developing, and managing a variety of commercial loans and approving loans within lending authority.
Summary of Qualifications
Exceptional sales ability with proven business development skills.
Excellent written/verbal communication and organization skills.
Profound professional, business-like appearance, with excellent communication and presentation abilities.
Uncommon initiative, flexibility, motivational, and job scheduling skills.
Remarkable ability to deal with individuals in a tactful congenial and personal manner as not to alienate or antagonize them.
In-depth ability to utilize industry related software and travel to develop a customer base.
Professional Experience
Generale Bank Inc., Minneapolis, MN 2002 - Present
Commercial Loan Officer
Solicit and develop new commercial loan relationships by interviewing loan applicants, structuring loan terms, and closing loans.
Approve loans within lending authority limits, and recommend approval of loans to supervisor or loan committee.
Responsible for maintaining existing commercial loan relationships.
Mentor existing customers to insure satisfaction with commercial products and bank services.
Provide training and guidance to financial center staff to understand and refer commercial products.
Monitor loan portfolio for any past due accounts and take corrective action as needed.
Comply with bank procedures by maintaining accurate lending records and following operational/security guidelines.
Generale Bank Inc., Minneapolis, MN 1998 - 2002
Customer Service & Support Representative
Answered and responded to incoming telephone inquiries approximately 85-90% of the time.
Performed all necessary work/research in order to respond to inquiries from policyholders, field force and other constituents (attorneys, insurance departments, etc.). This covered a broad range of activities such as looking up information on systems, searching files, mailing forms, handling correspondence, etc.
Processed name, beneficiary and ownership changes on existing policies.
Interpreted policy contracts and provisions.
Interpreted customer service policies and procedures.
Logged all contacts with appropriate description and categorization.
Maintained daily work logs/reports in order to monitor work flows and meet objectives.
Projected a positive, service-oriented image of the department and the company.
Provided consistent delivery of timely, accurate and courteous service to customers; met and exceeded service standards.
Education
Bachelor's Degree in Finance University of New York (1998)
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