123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the position of Coffee Store Manager
SUMMARY: Exceptionally gifted Manager with huge background in regularly and customarily exercising discretion in managing the overall operation of the store; supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store.
Summary of Qualifications
Over ten years experience.
Strong ability to manage store operations independently.
Remarkable ability to manage effectively in a fast-paced environment.
Profound ability to manage multiple situations simultaneously.
Exceptional ability to manage resources to ensure that established service levels are achieved at all times.
Uncommon interpersonal and team-building skills.
Solid knowledge of customer service techniques.
Great knowledge of supervisory practices and procedures.
In-depth organization and planning skills.
Strong operational skills in a customer-service environment.
Strong problem-solving skills.
Immense ability to communicate clearly and concisely, both orally and in writing.
Strong leadership skills, with the ability to coach and mentor others.
Exceptional ability to plan and prioritize workload.
Deep ability to handle confidential and sensitive information.
Ensure calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operation to standard.
Display a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manage with integrity, honesty and knowledge that promote the culture, values and mission of Helida.
Plan, identify, communicate, and delegate appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provide coaching and direction to the store team to take action and to achieve operational goals.
Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Develop strategic and operational plans for the work group, managing execution, and measuring results.
Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilize existing tools to identify and prioritize communications and regularly use discretion to filter communications to the store team.
Sandson Resort Inc., Minneapolis, MN 2000 - 2002
Assistant Manager, Coffee Bar
Managed department inventories by tracking weekly sales reports and ordered product and supplies so as to meet customer requirements and the company's gross profit goals.
Worked with catering kitchen chefs to maintain inventory levels to insure the highest quality of freshness for products.
Scheduled all Sandson associates, oversaw and participated in their training, rewards and recognized their performance and delegated their work assignments so as to most effectively utilize their talents and abilities while maximizing profits for the department.
Worked with the retail store manager to develop and implement merchandising plans.
Checked and verified all coffee bar deliveries and invoices to ensure accurate billing from vendors.
Helped unload merchandise and transport to sales floor or storage area.
Controlled Sandson expenses by improving operations and efficiencies, by controlling labor costs and by reducing losses due to damages, spoiled product and shrink.
Maintained effective housekeeping program.
Kept merchandise fresh so as to meet all local, state and federal health and civil code regulations and company standards.
Ensured that associates worked and operated Sandson coffee bar equipment in a safe manner at all times complying with OSHA requirements.
Insured compliance with all state, county and local weights and measures laws.
Identified areas in Sandson Coffee Bar where improvement in customer service is required, then implemented changes and procedures to address these needs.
Maintained accurate department records on all important matters, including associate performance and discipline, sales plans, etc.
Performed staff duties as required, such as slicing and working the counter, assisting in making Sandson platters, box lunches, etc.
Sandson Resort Inc., Minneapolis, MN 1996 - 2000
Supervisor, Coffee Bar
Provided guests with menus.
Greeted guests and seat them at tables or in waiting areas.
Assigned patrons to tables suitable for their needs.
Inspected serving areas to ensure cleanliness and proper setup.
Spoke with patrons to ensure satisfaction with service, and to respond to complaints.
Received and recorded patrons' reservations.
Maintained contact with kitchen staff, management, serving staff, and customers to ensure that service details are handled properly and customers' concerns are addressed.
Informed patrons of establishment specialties and features.
Directed patrons to coatrooms and waiting areas such as lounges.
Operated cash registers to accept payments.
Associate Degree in Business Administration University of New York (1996)