AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Seek the Challenging Position of Cargo Agent
A highly talented Cargo Agent with huge experience in processing cargo at the cargo service area, and assisting in Ramp Operations; controlling irregularities, customs releases and warehouse checks by the Handling Co.; providing feedback to Manager regarding service failures and process improvements.
Summary of Qualifications
More than five years experience.
Deep understanding of quality consciousness and preventative culture.
Excellent administration and communication skills.
Great organized approach to work.
Excellent telephone manner.
Remarkable ability to work productively on own initiative and as part of a team.
Profound ability to work under time pressure.
Uncommon ability to prioritize work flows.
Exceptional ability to cooperate with and support colleagues (active listening, service orientation, social perceptiveness).
Solid ability and willingness to act according to customer needs and requirements to advance a good relationship with customers.
Sound knowledge and ability to use computer.
Thorough understanding of ramp operations.
Uncommon ability to work under pressure.
Professional Experience
Shippers Network Inc., Tarrytown, NY 2000 - Present
Cargo Agent
Advise clients on transportation and payment methods.
Arrange insurance coverage for goods.
Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.
Direct delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods safely.
Direct and participate in cargo loading in order to ensure completeness of load and even distribution of weight.
Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.
Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
Keep records of all goods shipped, received, and stored.
Negotiate and arrange transport of goods with shipping or freight companies.
Retrieve stored items and trace lost shipments as necessary.
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