123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
Objective: Seek the Position of Car Rental Sales Manager
SUMMARY: Top notch Sales Manager with huge background in providing firm, fair and consistent leadership to all members of the sales team, encouraging high standards of integrity, trust, problem-solving and respect for others and ensuring all sales goals are achieved; optimizing the profitable revenue growth of the company with a strong sales focus, increasing the market share of the location through superior customer service.
Summary of Qualifications
Over twelve years experience.
Profound experience managing direct customer contact, employee relations in a high-volume operation with some exposure to business models, budget and P&L review.
Strong team-oriented leadership skills honed through proven track record in management role.
Deep knowledge and understanding of company's principles, policies, procedures and standards.
Excellent communication skills with ability to build rapport across the organization with peers, subordinates and supervisors, both written and verbal.
Solid ability to speak Spanish in addition to English fluently.
Thorough working knowledge of all maintenance operations systems, including computer programs, reports, policies and procedures.
Exceptional ability to exercise sound judgment to make effective decisions.
Mendal Car Rentals Inc., Minneapolis, MN 2002 - Present
Assistant Manager, Sales
Maximize incremental sales, walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation.
Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management.
Manage Quick Rent/Emerald Club process to minimize line waits and promote fast, friendly service.
Maintain brand identity throughout the operation.
Ensure all marketing programs are delivered completely and effectively throughout the location.
Manage Gate Agents delegating responsibilities, empowering associates to make decisions and leading vision while actively involving others.
Maintain a neat, clean and efficient work environment at all times.
Mendal Car Rentals Inc., Minneapolis, MN 1998 - 2002
Supervised and assisted staff personnel by receiving phone calls, renting cars, checking-in and inspecting vehicles, preparing vehicles for rental, transporting customers to and from the rental location and coaching counter personnel on sales techniques.
Selected, assigned, trained and evaluated subordinate personnel and recommend and initiated associated personnel actions.
Coordinated the in-fleeting of new vehicles by inspecting them upon arrival, assigning identification numbers, putting stickers on vehicles, retrieving vehicle manuals and recording various vehicle information.
Coordinated the turn-back of vehicles by preparing lists of vehicles needing to be grounded, grounding and gathering vehicles, arranging to have vehicles repaired if needed, contacting ITS inspector to inspect grounded vehicles, compiling documents for termination of leases and contacting trucking companies to arrange the transportation of vehicles to auction.
Monitored and recommended daily rental rate quotations based on fleet inventory and rental reservations.
Received and responded to customer and employee relations issues or problems.
Coordinated and monitored staff scheduling at the rental location.
Monitored and reviewed fleet inventory and maintenance records; coordinated the transfer or repair of vehicles and shuttle buses from locations to maintain proper inventory.
Developed, recommended and implemented various procedures.
Prepared and reviewed various reports, such as Daily Business Reports, circle sheets, overdue/due-back reports, commission reports, and location performance reports and recommended or initiated associated actions; ensured the whereabouts of all rental vehicles by conducting lot inventories.
Performed related responsibilities as required or assigned.
Mendal Car Rentals Inc., Minneapolis, MN 1996 -1998
Sold new and used vehicles.
Kept the forecourt and cars clean and tidy.
Arranged advertising for the dealership.
Telephoned prospective customers to tell them about new cars and deals.
Bachelor's Degree in Business Administration New York University NY (1998)