AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Car Rental Reservationist
SUMMARY: Exceptionally gifted Car Rental Reservationist with over six years experience in handling rental contract transactions, vehicle demonstrations, incoming calls from the general public, walk-ins, office and clerical duties.
Summary of Qualifications
Strong commitment to drive sales and provide excellent customer service.
Exceptional hardworking team player.
Uncommon ability to excel in a fast paced environment.
Superior people development and communication skills.
Great ability to use computer applications: windows, general office equipment, electronic mail, word processing software, spreadsheet software, database software, and Internet browser.
Professional Experience
Mendal Car Rentals Inc., Minneapolis, MN 2002 - Present
Car Rental Agent
Greet customers and provide world-class customer service.
Aggressively pursue reservation bookings.
Cross-sell appropriate add-ons to optimize travelers' vacation experience.
Research rental rates and locations and sell travel packages that best suit the customer.
Process rentals and returns.
Sell optional services.
Answer and receive telephone calls.
Resolve overdue rentals.
Respond to customers' questions and complaints.
Communicate with shuttle drivers for customer pick-ups.
Mendal Car Rentals Inc., Minneapolis, MN 2000 - 2002
Customer Service Agent
Answered inquiries and provided information to customers,,
Explained the type and cost of services offered.
Arranged for billing for services.
Received payments, Issued receipts and other forms.
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